About the team

The Corporate Real Estate and Workplace Operations (CREWO) team partners across Zillow Group to improve how teams plan, operate, and deliver work. Within CREWO, the Business Operations & Strategy team helps drive financial planning, operational rigor, reporting, and scalable processes that support better decision-making across the organization.

About the role

As a Business Operations Specialist, you will help modernize financial and operational processes across CREWO and partner teams. You’ll support budgeting, forecasting, reporting, and cross-functional initiatives while building more scalable, automated ways of working. This role is a strong fit for someone who can turn data into insight, improve processes, and collaborate effectively with stakeholders across multiple teams, including senior finance leaders.

You Will Get To

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.

• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.

• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.

• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.

• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.

• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.

• Support recurring and ad hoc analytics needs across multiple teams and business priorities.

• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.

• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $90,900.00 - $145,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $86,300.00 - $137,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 3+ years of experience in business operations, financial operations, analytics, or a related field; a bachelor’s degree is preferred.

• Experience supporting budgeting, forecasting, financial reporting, or related planning processes.

• Strong analytical and problem-solving skills, including experience using BI tools such as Tableau or similar platforms.

• Experience working across teams, managing multiple priorities, and building effective partnerships with a range of stakeholders.

• Demonstrated ability to improve processes and use automation or AI tools to make work more efficient and scalable.

• Clear communication skills and comfort working with senior leaders in a collaborative, professional way.

• Experience with tools such as Anaplan, Workday, Asana, or Jira is a plus, and experience in corporate real estate or finance operations is helpful.

• Able and willing to travel domestically approximately 10–15% of the time.

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.