As an Appraisal Coordinator you will be responsible for managing all aspects of the appraisal ordering process. Your responsibilities will include:

• Monitors and handles the entire pipeline process of appraisal orders daily from order entry to delivery
• Maintains workflow efficiency through Mercury Network
• Follow up on progress of appraisal order assignments outside of expected timeframe
• Handling communications with loan officers, processors, underwriters, collateral analysts and appraisers regarding the status of appraisals, ETA’s, etc.
• Track and communicate issues and status updates to requestor in a calm and professional manner both verbally and in writing
• Contact appraisers and clients for status updates while maintaining a detailed communication record
• Tracking and processing of invoices
• Have a thorough understanding of all valuation products and requirements
• Perform related duties as assigned by manager
  

This will initially be a remote position, while we hire resources in the area, then you will transition to being in office. Candidates are required to be located in the San Antonio, Texas area.

Requirements:

• Minimum of 1 years of administrative experience; mortgage or appraisal experience preferred
• Organized and detail oriented person with the ability to multi-task in a fast paced environment with a high level of production
• Experience with Mercury Network preferred
• Must have strong written and verbal communication skills
• Ability to function efficiently and effectively to meet deadlines
• Outstanding people and customer service skills
• Must be able to manage a high volume of emails, voicemail and incoming phone calls and messages
• Effectively communicate with people of all levels

Benefits

• Our benefits are designed for your total wellbeing and include:
• Competitive salary and compensation package
• Comprehensive medical, dental and vision coverage
• Monthly fitness and wellness stipend
• Healthy snacks, beverages and meals at the office
• Company-sponsored events and volunteering opportunities
• Unlimited PTO
• 16 weeks of parental leave
• Short- and long-term disability coverage
• Life insurance policy

At Vontive, you will find a team committed to diversity, inclusion, and values of:

Integrity: Always demonstrating the highest ethical standards.

Accountability: Consistently delivering on our commitments to our clients, partners, communities, and each other.

Candor: Creating an environment where people are heard when they speak up, and where trust, honesty, and respect are at the forefront of our relationships.

Prudence: Always acting in the best interest of our stakeholders and for the long-term integrity of the business.

Execution: Managing our priorities, decisions, and work to aggressively grow the business in fulfillment of our mission.

Culture: Valuing and promoting diversity in our hiring, through our business practices, and by giving back to our communities.

Empowerment: Trusting each other to always do the right thing.

Vontive is an equal opportunity employer that values diversity, inclusion and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.