Executive Office Senior Specialist
Valon Technologies
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See open jobs at Valon Technologies.See open jobs similar to "Executive Office Senior Specialist" FIRE.Phoenix, AZ, USA · Remote
Posted 6+ months ago
About the Company
Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.
Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real-time, the team acts as the bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.
About the Role
We are seeking an Executive Escalations Senior Specialist to support our servicing operations by researching, responding to, and resolving customer complaints received by phone, email, and social media. This person will be responsible for advocating for our homeowners, helping us to understand their feedback, and suggesting how we may be able to respond to said feedback.
Responsibilities
- Research homeowner complaints and execute or recommend solutions.
- Effectively resolve homeowner issues.
- Comply with all applicable legal and regulatory requirements, including state and/or regional requirements.
- Liaison between the homeowner and applicable lines of the business.
- Monitor complaint notices on various portals.
Ideal Background
- 1-2 years of complaints-processing experience.
- Previous experience handling complaints by regulatory agencies.
- Previous experience with Zendesk, NICE, and Google Suite.
- Exceptional organizational and time management abilities.
Minimum Qualifications
- High school diploma or equivalent.
- Exceptional oral and written communication skills.
- Ability to work with minimal supervision in a fast-paced environment.
- Attention to detail.
Benefits
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!
Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job is no longer accepting applications
See open jobs at Valon Technologies.See open jobs similar to "Executive Office Senior Specialist" FIRE.
