About Pronto

At Pronto Housing, we are building a platform to automate affordable housing leasing and compliance – helping more people to get into affordable housing faster. We are a start-up looking to build out a team of entrepreneurially minded and proactive self-starters who are excited to transform the affordable housing industry.

Pronto’s vision is to make affordable housing leasing and compliance efficient, intuitive, and inclusive. We care deeply about our customers, fostering a culture of respect and accountability, continuously improving, and working in a manner that is urgent but detailed.

Position Overview

Pronto Housing is seeking an Implementation Analyst to join our team. You will work on a team interacting with Pronto’s customers and end users - affordable housing property owners and residents/applicants. This role is ideal for someone with 3+ years of experience in software implementation, project coordination, or a client-facing role, who enjoys working with clients and ensuring smooth project delivery. The successful candidate will support end users throughout onboarding, provide training, and collaborate with internal teams to help meet project goals.

Key Responsibilities

Project Coordination and Support

• Assist with managing implementation schedules and milestones.
• Implement new properties, apply configuration updates, and test configuration changes to ensure a high-quality deliverable for customers.
• Coordinate with clients and internal teams to ensure a smooth deployment.
• Lead the end-to-end software implementation process from project kick-off to successful deployment for less complex launches in more mature markets.
• Track and report project progress to stakeholders, escalating potential issues appropriately.

Customer Onboarding and Training

• Manage customer onboarding and help them understand how to translate their existing workflow (usually paper-based) to Pronto.
• Deliver or coordinate trainings with a Pronto Trainer for successful user adoption.
• Provide ongoing support and troubleshooting during the early stages of adoption.

Cross-functional Collaboration

• Work closely with sales, compliance, and product/engineering teams to ensure seamless hand off from contract to implementation.
• Support post-launch customers prior to hand off to the customer success team.

Continuous Improvement

• Contribute to internal documentation for implementation and training.
• Gather feedback from clients and internal teams to identify areas of improvement for future implementations.
• Assess product issues and needs as a liaison between end users and technical teams, and validate improvements and fixes.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 3+ years in consulting, software implementation, analytics, or project coordination preferred.
• Exceptional organizational skills and strong time management skills.
• Excellent communications skills and presentation skills, written and verbal.
• Strong problem-solving ability with high attention to detail.
• Entrepreneurial in nature – able to keep moving initiatives forward in ambiguous situations.
• Knowledge of affordable housing programs.
• Familiarity with JIRA, ClickUp, Excel, Grafana, MySQL, and Datadog a plus.

What We’re Looking For

• Ability to effectively operate with motivation and flexibility in a fast-paced, constantly evolving team environment
• We not I, mentality
• Ability to handle stressful situations appropriately
• Ability to understand and seek out others’ perspectives
• A curious mind and critical thinker
• Passion for improving the lives of people in affordable housing and simplifying paperwork so that they can focus on life

Benefits

• Comprehensive Medical, Dental, Vision
• Paid Time Off & holidays
• Mission driven company with strong culture

Why Join Us?

• Opportunity to impact user success and enable positive change through technology.
• Collaborative work environment with a focus on continuous learning and growth.
• Competitive salary, benefits, and opportunities for professional development.

How to Apply

Please submit your resume to hiring@prontohousing.com. We look forward to hearing from you!

Pronto Housing is an Equal Opportunity Employer, and we value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.