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Overview

We are seeking a Business Operations & HubSpot Administrator who thrives at the intersection of data, process, and automation. This role is critical in bridging business needs with technical execution — ensuring seamless operations, clean data, and scalable systems across Sales, Customer Success, and Marketing.

The ideal candidate is equal parts business analyst, low-code automation builder, and HubSpot technologist, capable of leveraging AI-assisted tools (Vibe-Coding is great), and low code automation platforms (like N8N, Zapier, or Make) to design and implement efficient workflows.

Key Responsibilities

1. Business Process Design & Automation

• Analyze existing processes to identify inefficiencies, data gaps, and automation opportunities.
• Design and deploy low-code/no-code automations using platforms such as N8N, Zapier, Make, or HubSpot Operations Hub Workflows.
• Leverage AI tools (e.g., ChatGPT, HubSpot AI, etc.) to enhance business reporting, data enrichment, and internal documentation.
• Collaborate with stakeholders to translate operational goals into scalable, automated solutions.

2. HubSpot Administration & Systems Architecture

• Serve as HubSpot owner, responsible for workflows, integrations, and data model architecture.
• Maintain and optimize the CRM structure to support new markets, products, or teams.

3. Technical Writing, Documentation & Enablement

• Document business and data processes, system integrations, and automation logic in clear, reusable formats.
• Create internal training guides, Loom videos, and enablement documentation for end users.
• Translate business requirements into detailed technical specifications for the data engineering and development teams.

4. Data Quality & Governance

• Own data integrity across HubSpot and connected systems through automated validation, deduplication, and enrichment.
• Implement governance policies, conduct routine audits, and create alerts for data anomalies.
• Utilize APIs and enrichment tools (e.g.,Apollo, ZoomInfo) to improve CRM completeness and accuracy.
• Use SQL or HubSpot custom reports to identify trends and insights that drive strategic actions.

5. Revenue & Operations Analytics

• Develop dashboards and KPI frameworks for Sales, CS, and Marketing teams.
• Create reporting pipelines that blend HubSpot, Snowflake, and BI tools (e.g., Power BI, Tableau).
• Partner with GTM leaders to evaluate pipeline health, forecasting accuracy, and customer retention metrics.

6. Marketing Operations

• Collaborate with marketing to refine lead capture, attribution, and lifecycle tracking.
• Build segmentation logic and automated nurture workflows to improve MQL → SQL conversion rates.
• Manage integrations between HubSpot and advertising or analytics tools.

Qualifications

• 3–5 years of experience in Revenue Operations, Business Systems, or CRM Administration (preferably SaaS).
• Advanced proficiency in HubSpot CRM and Operations Hub (custom objects, workflows, APIs).
• Experience with low-code/no-code tools such as N8N, Make, Zapier, or Airtable Automations.
• Familiarity with AI-driven automation (e.g., prompt-based workflows, document summarization, or data enrichment).
• Working knowledge of SQL (Snowflake experience a plus - Vibe-Coding is okay
• Strong analytical mindset and comfort with data visualization (Tableau, Power BI, or HubSpot dashboards).
• Excellent communication and documentation skills — able to translate technical details for non-technical audiences.

Essential Functions:

• Prolonged periods of sitting and working on a computer.
• Proficient computer skills with the ability to learn new software.
• Meet individual and team performance targets by achieving key productivity and quality KPIs.

About PetScreening

Our Vision:

PetScreening strives to be the global leader for pet screening and animal validation. We want to make the world more pet inclusive no matter where you live, work, play, or stay.

Our Mission:

PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests.

What We Do:

PetScreening™ is the fastest growing pet-property tech SaaS company. We help property managers and housing providers manage residents' pets and assistance animals (service animals/emotional support animals/companion animals/etc.). Our proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals.

Our Culture:

PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC (Lake Norman area). Our large office provides space for independent, team, and large group collaboration within several different types of work spaces. Our casual office environment encourages our employees to bring their pets to work. We offer a hybrid schedule, which includes select optional remote work days allowing our employees to work hard while having fun.

Benefits Offered:

• Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
• Company sponsored Life Insurance and Short Term Disability.
• Optional Life Insurance and Long Term Disability Plans.
• 401(k) with 3% match regardless of employee contribution. Quarterly open enrollment.
• Paid time off accrual beginning first day of employment
• Paid holidays
• Optional remote work days
• Paid Family/Military/Bereavement leave
• Pet friendly office