About us:

OfficeRnD has one mission: making flexible and hybrid working the norm, rather than an option.

We started building our SaaS platform back in 2015 to support the future of work. We believe that offering freedom and flexibility is the key to providing a better workspace experience. And that’s what enables us to develop products that matter - for our customers and for the world.

The company has offices in Bulgaria, USA, UK, Australia, and our teammates are the ones getting us to the top in our market niche.

So if you live and breathe technology as well, come and join us!

About the role:

If you are a Customer Onboarding or an Implementation Specialist looking for new exciting opportunities, you are organized and proactive, and you like to share your product knowledge and expertise with others, this is the perfect fit for you. We’ll help you grow as a world-class customer success professional in the SaaS world. Come join our fun and super-driven team, and help us deliver experiences that our customers will never forget.

What you’ll do:

• Lead the full onboarding journey - drive system adoption and client success from day one.
• Deliver smooth, engaging onboarding experiences that wow our customers.
• Build trusted relationships - anticipate needs and proactively solve challenges.
• Run tailored training sessions to empower customers and their teams.
• Track progress and ensure we exceed client expectations every step of the way.
• Quickly address questions or issues with care and clarity.

What to bring:

• Quickly learn and master SaaS products and systems.
• Simplify complex ideas with clear, confident communication.
• Listen actively to understand customer needs.
• Lead engaging demos and training sessions.
• Stay organized and juggle multiple onboarding projects with ease.
• Think critically to overcome obstacles.
• Follow and improve onboarding workflows.
• Proactively anticipate client needs.
• Focus on client activation, adoption, and lasting success.
• Collaborate closely with Sales, Support, and Product teams.
• Excellent communication skills – verbal and written – with a high level of fluency in English.

Nice-to-Have Skills:

• Experience with APIs and integrations (calendars, payments, access control).
• Basic knowledge of data migration (CSV, spreadsheets, Zapier).
• Familiarity with OfficeRnD platform or coworking management tools.
• Comfortable using support tools like Zendesk, HubSpot, Intercom.
• Understanding of coworking/flexible workspace operations (bookings, billing, memberships).

What we offer in return is the opportunity to join a talented team and also enjoy:

• Premium health insurance incl. dental.
• 25 days off a year.
• 1 additional day off for your birthday.
• 3 days off for volunteering.
• Full remuneration of your first 3 days of sick leave.
• Flexible start and end of the working day and hybrid working mode, including a combination of remote and on-site (a minimum of 40% of the monthly working time).
• A fantastic work hard/play hard start-up environment - we have numerous social events and team outings.
• Take part in many sports activities and enjoy a co-funded MultiSport card.

If this sounds like the right opportunity for you, we would be happy to talk soon! Apply now!

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