About the Role

Our Client is seeking a strategic partner to help customers fully realize the value of their platform. In this role, you will manage the complete customer lifecycle, from onboarding and adoption through retention and growth, leveraging your expertise in construction scheduling alongside strong relationship management skills to drive measurable outcomes.
This is a highly technical position requiring hands-on experience with CPM scheduling software and a deep understanding of construction project management workflows. You will work directly with customers to refine scheduling processes, lead pilot projects and proof of concepts, and provide expert guidance on best practices.
Collaboration will be key, as you partner with sales, product, and engineering teams to ensure customer feedback informs continuous product improvements.

Responsibilities

• Customer Onboarding & Adoption – Lead interactive onboarding sessions to ensure clients are fully equipped to succeed with the platform from day one.
• Relationship Management – Cultivate and maintain strong connections with key stakeholders to foster engagement and long-term loyalty.
• Technical Training & Best Practices – Deliver expert guidance on construction scheduling workflows, particularly for teams transitioning from legacy tools such as Oracle Primavera P6 or Microsoft Project.
• Pilot & Proof-of-Concept Oversight – Coordinate and support pilot programs and POCs, enabling organizations to assess the platform’s value in real-world scenarios.
• Retention & Growth – Identify opportunities for upselling and cross-selling in partnership with the sales team to support account expansion.
• Customer Advocacy & Feedback – Serve as the customer’s voice, channelling insights and feature requests to product and engineering teams for ongoing improvement.
• Technical Support & Issue Resolution – Assist clients in troubleshooting and resolving technical challenges in collaboration with internal teams.
• Data-Driven Optimization – Monitor and interpret usage and engagement data to anticipate potential risks and identify opportunities for enhancing the customer experience.

Requirements

• Experience – 5+ years in construction project management, serving in roles such as Project Manager, Superintendent, or Project Engineer.
• Technical Expertise – Deep understanding of CPM scheduling and construction workflows, with hands-on proficiency in tools like Oracle Primavera P6, Microsoft Project, or equivalent.
• Industry Knowledge – Familiarity with data centre construction is an advantage.
• Customer Success Skills – Demonstrated track record in driving client satisfaction, retention, and account growth.
• Pilot & POC Management – Experience overseeing customer pilots and proof-of-concept initiatives.
• Problem-Solving – Skilled in diagnosing technical challenges and delivering clear, actionable solutions.
• Education – Bachelor’s degree in Construction Management, Civil Engineering, or equivalent practical experience.
• Communication – Exceptional written and verbal skills, with the ability to simplify complex concepts for diverse audiences.
• Relationship Building – Strong ability to engage effectively with both technical and non-technical stakeholders.
• Work Style – Capable of working independently in a remote environment while collaborating seamlessly across teams.