Customer Success Manager
London
Remote first working
£50K + 20% bonus (performance related)

Our client are a leading UK-based Residential PropTech providing a blockchain-based workflow solution for the residential space, connecting buyers, sellers, and property professionals throughout the property transaction process.

Role Overview
As a Customer Success Manager, you’ll be the go-to partner for our client’s customers (estate agents and conveyancers), ensuring smooth onboarding, continued platform adoption, and measurable revenue growth. You’ll tackle customer challenges, provide training, and drive account expansion.
Skills & Responsibilities

• Onboard New Customers
• Foster Account Growth
• Collaborate Cross-Functionally
• Provide Proactive Support & Training
• Monitor Market Trends
• Lead Account Reviews

Skills & Experience Needed:

• 4+ years in Customer Success or Account Management (tech/SaaS preferred)
• Familiarity with the UK property market (estate agents, conveyancers)
• Strong attention to detail and a solution-focused mindset
• Comfortable in fast-paced, evolving environments
• Proven ability to drive revenue growth
• Growth mindset and openness to feedback
• Curious, with strong critical-thinking skills
• Bachelor’s degree or equivalent experience

Benefits:

• Flexible Working: Remote and office-based
• Opportunity for Share Options
• Performance Bonus
• Private Healthcare (Vitality)
• Enhanced Holiday Entitlement
• Gym Membership
• Company Pension Scheme