Vendor Relationship Representative II
Operations, Customer Service
Chicago, IL, USA
Posted on Aug 7, 2026
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Vendor Relationship Representative II supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.
What You'll Do:
Develop and maintain positive vendor relations to ensure superior customer satisfaction
Receive and handle customer calls and email requests for services
Manage the scheduling and completion of all services assigned by customers
Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
Identify, research and resolve customer issues using the company’s web-based systems and databases
Source new vendors to perform required services, as needed
Resolve or escalate all disputes or un-satisfied service confirmations
Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Enter information into our database and ensure consistency and accuracy
Be able to educate clients on the benefits of the Lessen service offering
Resolve most/all client and Affiliate issues without escalation
Remain on the queue and address all requests
Provide creative solutions to meet client needs and maximize value
Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
Provide management with recommendations to changes in procedures, as needed
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
What You'll Need:
Associate’s Degree or equivalent work experience (0-2)
Previous experience in Customer Service role preferred
Customer Service – Proficient
Verbal Communication – Proficient
Written Communication – Proficient
Teamwork – Proficient
Relationships – Proficient
Organizational Awareness – Proficient
Learning Agility – Proficient
Problem Solving – Proficient
Process Orientation – Proficient
Prioritization – Proficient
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
15.87 - 20.63 USD
