Looking to kickstart your career in customer support and operations? Want to gain hands-on experience in a fast-growing proptech business while making a real difference every day?

This is your chance. At Kato, we’re on a mission to transform the way property professionals work, and we’re looking for an organised, proactive, and customer-focused Customer Support Assistant to join our team on a 12-month maternity cover contract.

This role is ideal if you’re eager to learn, thrive in a busy environment, and want to be at the heart of delivering an outstanding customer experience.

Why this role matters

As our Customer Support Assistant, you’ll be the backbone of the Customer Support team. You’ll keep operations running smoothly, respond to customer queries with empathy and efficiency, and ensure our billing and user management processes are seamless.

From managing invoices to booking training sessions, you’ll play a critical role in shaping how our customers experience the value of Kato.

And while this is a fixed-term 12-month role (maternity cover), it’s also an amazing opportunity to build skills, develop confidence, and gain exposure to customer support, operations, and finance in a high-growth tech environment.

What you’ll do day-to-day

• Inbox ownership → Manage our Admin inbox for billing, licences, profile updates, joint agent schedules, and marketing lists
• Customer support → Respond to enquiries via email, phone, and live chat in a timely, professional, and empathetic way
• Invoice management → Generate invoices and answer basic accounting queries to keep financial operations smooth
• Training bookings → Schedule agents for training webinars and coordinate with the Support team
• Reporting → Run regular reports (e.g., overdue invoice suspensions) to ensure accuracy and efficiency
• Record keeping → Keep customer and deal data accurate and up to date in HubSpot
• Team collaboration → Work with Operations on billing discrepancies and society committee invoicing
• Knowledge base support → Identify gaps in our Help Centre content and help create better FAQs, guides, and articles
• Process improvement → Spot opportunities to improve billing and user workflows and share your ideas
  
  

What we’re looking for

• Strong organisational skills and the ability to juggle multiple tasks
• Basic proficiency in data management tools (Excel, HubSpot, or other CRM systems)
• Comfortable working with numbers and financial data
• A basic understanding of finance concepts (reconciliation, discrepancy resolution)
• Clear written and verbal communication skills
• A keen eye for detail
• Quick learner with a proactive, problem-solving mindset
• Team player who enjoys collaboration
  

The mindset that makes you thrive here

• Customer-first → Always thinking about how to make the experience better
• Empathetic & patient → Able to handle queries with understanding, even under pressure
• Proactive & resourceful → Anticipate needs, suggest improvements, and take initiative
• Collaborative → Works well across teams to solve problems
• Reliable & organised → Always delivers accurate, high-quality work
• Positive & approachable → Brings energy and optimism to the team
  
  

What this role gives you

This is a 12-month maternity leave cover role, but it’s also a launchpad. By the end of the contract, you’ll have:

• Hands-on experience in customer support, operations, and billing
• Strong problem-solving and customer relationship skills
• A track record of working cross-functionally in a growing SaaS/proptech company

Why join Kato?

• Be part of a fast-growing proptech scale-up changing the way property professionals work
• Learn from experienced, supportive colleagues who want to see you succeed
• Gain exposure to multiple areas of the business (support, operations, finance)
• Contribute ideas that genuinely shape how we deliver value to customers