About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

ABOUT THE ROLE

As a Lobby Ambassador, you’ll be the first and last impression for everyone entering and leaving the building. Your job is to make arrivals and departures feel smooth, welcoming, and professional.
We believe community, connectivity, and productivity are what make people want to be in a building. The person who will do well in this role understands that a warm greeting, helpful directions, and attention to detail can make someone’s day better.
This is a hospitality role. Success comes from consistency — being reliable, friendly, and attentive so tenants feel not just welcomed, but supported throughout their day.
This is an in-person position and requires standing for extended periods of time.

You’ll Love This Role If…

• You enjoy greeting people and making them feel welcome.

• You like helping with simple requests — giving directions, answering questions, or pointing people where they need to go.

• You take pride in keeping the lobby clean, organized, and professional.

• You’re reliable and like being the person people can count on for help.

• You like working on your feet and staying active throughout the day.

This Role Isn’t For You If…

• You’d rather work behind the scenes than interact with people face-to-face.

• You don’t enjoy repeating daily routines like greetings, check-ins, and basic guest support.

• Standing for long periods or switching between small tasks feels draining.

• You’re not comfortable taking responsibility for problems in the lobby and helping resolve them.

• You see hospitality as optional instead of a core part of the job.

What You Will Do

• Greet tenants by name whenever they enter or leave the building.

• Manage the visitor system: pre-register guests, check them in, and guide them to their destinations.

• Join daily standup meetings to prepare for expected events and arrivals.

• Organize and deliver tenant packages and courier services.

• Learn and memorize building FAQs so you can confidently answer questions about the building, amenities, and nearby restaurants or services.

• Act as the first point of contact for any activities or emergencies in the lobby.

• Keep the lobby clean and welcoming; report and escalate any facilities or IT issues.

• Help track tenant preferences as part of the tenant experience team.

• Assist with stocking amenity items, like snacks, beverages, or fitness towels.

• Support building-wide events by helping with guest check-in.

• Always embody Industrious and landlord service values in your interactions.

The hourly compensation for is between $26.00-$28.00. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

We kindly request that you do not call Industrious locations for employment inquiries.

Equal Employment Opportunity: Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.