About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team

About the Role

At Industrious, great days at work start with great people—and great people thrive when they’re set up for success from day one. We’re looking for an L&D Manager, Frontline Onboarding & Enablement (NYC) to own how our frontline teammates (Member Experience Managers and Member Experience Associates) are hired, trained, supported, and launched into their roles.

This role sits at the intersection of learning, recruiting, hospitality, and operations. You’ll design and deliver onboarding and ongoing training that blends systems knowledge with service mindset. You’ll help our teams not just learn the job, but feel confident, prepared, and proud of how they show up for our members every day.

This role will sit on the People Team and act as a close business partner to Unit Operations. You’ll report directly to the Assoc. Director of L&D, and have a dotted-line partnership with NYC General Managers to ensure training reflects real-world needs and location-level nuance.

We are only considering candidates based in NYC or willing to relocate to NYC. This is an in-person position, and you’ll be training our teammates at a variety of our NYC locations.

What You’ll Do

Frontline Training & Onboarding

• Create a first-of-its kind in-person onboarding program for our NYC frontline team (Member Experience Managers and Member Experience Associates).

• Own delivering in-person onboarding programs for MxMs and MxAs, ensuring teammates hit the ground running within their first 90 days.

• Translate operational processes, systems, and standards into clear, engaging, and easy-to-understand training experiences.

• You’ll have an army of partners: you’ll work closely with L&D Managers across the organization, including Operations Program Manager & Sales Enablement Manager, to uphold our brand standards, existing resources, and onboarding goals. You’ll also develop training and expectations on how to partner with our cross-functional support teams, like IT, Sales, Facilities, and more.

• Teach and reinforce a hospitality-first mindset, balancing warmth, professionalism, and operational excellence.

• Continuously improve training content based on feedback, performance outcomes, and evolving business needs.

• Partner with our Senior Sales Enablement Manager to support our sales training certification process.

Hiring & Talent Enablement

• Partner with Unit Operations General Managers to support frontline hiring, including candidate screening, interviewing, and selection.

• Support ongoing bench building to ensure efficient hiring timelines with rapid location growth.

• Help ensure hiring managers feel confident and excited about their hires and that new teammates feel set up for success from day one.

• Identify early indicators of success (and risk) in new hires and adjust training or hiring approaches accordingly.

You’ll Love This Job If You…

• Bring creativity and polish to your work, making learning feel approachable, memorable, and a little magical.

• Love setting people up for success and get energy from watching others grow.

• Can teach both service mentality and operational rigor and know when to emphasize each.

• Have a knack for making complex or intimidating things feel simple, clear, and doable.

• Sweat the details and care deeply about quality and consistency.

• Enjoy building structure where none exists (yet).

• Believe learning should feel human, engaging, and empowering, but not transactional.

• Create structure in unstructured environments, building scalable, repeatable programs without losing the human touch.

• Sweat the details, from training materials to facilitation flow, to ensure every experience feels thoughtful and intentional.
  

You’ll Know You’re Successful If…

• We can fill open roles within weeks, not months.

• New frontline teammates are confident, capable, and thriving within their first 90 days.

• Our members consistently experience warm, delightful, high-quality service.

• Hiring managers feel great about the people they bring onto their teams.

• Teammates say they felt genuinely set up for success and not thrown into the deep end.
  

What We’re Looking For

• Experience in learning & development, onboarding, training, and hiring, especially in service, hospitality, retail, or operations-heavy environments.

• Discerning eye for recognizing strong talent or potential.

• Strong facilitation and communication skills, with the ability to connect with frontline teams.

• Comfort working across the People team, Unit Operations, and business leadership.

• A detail-oriented, organized approach paired with creativity and warmth.

• Ability to be hands-on, adaptable, and calm in fast-moving environments.

• Must be based in New York City.

Compensation:

The annual base compensation range for this role is between $100,000 and $110,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications. You will also be eligible for an annual bonus and participation in our long-term incentive program.

Base and bonus compensation are just two components of Industrious’ total compensation package for this role. Other great perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.

Why Industrious?

Industrious is the largest premium workplace-as-a-service company in the industry. Everything we do is rooted in making work feel more human—for our members and for each other. We value curiosity, kindness, ownership, and craftsmanship, and we believe the best learning experiences feel both practical and inspiring.