Join Our Flash Team as a Fulfilment Specialist I!

The Fulfillment Specialist I owns and delivers on all activities related to sales order creation for customers, support, and internal teams. The role requires coordinating with Production to ensure equipment is built and Procurement to ensure custom items are ordered, leveraging company tools such as NetSuite, ShipHawk, Jira, and RFSmart. This role interfaces closely with cross-departmental teams like Project Managers, branch depots, Support, and Accounting to ensure high quality, accuracy, and speed for delivering goods. The Fulfillment Specialist will have complete ownership of item fulfillment and implement modern supply chain and logistics methods to support the business’ goals around operational efficiency and customer satisfaction. This role interfaces daily with Warehouse Leadership, Procurement, and Production & Manufacturing on deliverable planning and prioritization.

Location: Dripping Springs Warehouse – Mon-Fri

Travel: 0%

What You'll Do:

• Execute and own the entire process from order receipt to site delivery
• Troubleshoot and resolve order discrepancies and shipping issues by proactively coordinating with Support, Project Management and Sales.
• Track and report back on Fulfillment KPIs; assisting leadership with staying on track to meet functional goals.
• Work lock-step with the rest of Supply Chain functions (i.e., Procurement and Material Handlers) and Production teams to stay coordinated and on task, tactfully shifting priorities as directed.
• Support internal customers (e.g., PMs, Support, etc.) with order quality, sensitive timelines, and potential bottlenecks.
• Communicate with logistical carriers to maintain strong relationships and preferred pricing
• Support with ordering cadence and shipments for national branch depots.
• Track, document, and improve quality for packing, shipping, and site delivery.
• Assist with frequent inventory audits, floor counts, etc.

What You Bring:

• Proficiency with warehouse management systems (WMS) and ERP systems, NetSuite and Ship Hawk are highly preferred.
• Excellent analytical skills with the ability to interpret data and track KPIs.
• Familiar with Google workspace (Gmail, Docs, Sheets, etc.).
• Strong communication and interpersonal skills.
• Have a proactive, solutions-oriented mindset and enjoy solving complex problems.
• Exceptional decision-making abilities, with a high degree of detail orientation.
• Ability to adapt to changing business needs and a fast-paced work environment.
• Ability to read, write, speak, and understand the English language in a business environment

Qualifications:

• Experience: Required 1-2 years professional experience in order fulfillment, warehouse management, logistics, or similar. Experience in a manufacturing or distribution environment is highly desired.
• Education: Bachelor's degree in Supply Chain Management, Business, Logistics, or similar is preferred but not required.

$50,000.00 - $65,000.00/year

Final salary will be determined based on candidate's skills and experience level.

Competitive Rewards Package includes:

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work environment
• Opportunities for professional growth and development