About Document Crunch, Inc.

We’re cutting-edge innovators. We’re changing an industry. We’re making a real difference.

Recognized as a 2025 Inc. Best Place to Work ranked #311 on the Inc. 5000, and winner of the 2024 AI Breakthrough Award, Document Crunch is the construction industry’s leading AI Risk Reduction Platform. Powered by CrunchAI™ and one of the industry’s richest proprietary datasets, we help project teams cut through the noise, reviewing documents in seconds, guiding decisions with built-in best practices, and answering on-the-job questions instantly from bid to closeout. Our company is people-focused and values-driven. We know that to achieve great things, you need a great team, and our “Crunchers” go above and beyond in everything they do. In addition, everyone on our team stays true to our core values, a must if you’d like to become a Cruncher.

Core Values:
We Are Lion-Hearted: We thrive together as a team and in a community. Our network is our superpower, so we look to always invest in long-term relationships, built on integrity, empathy and authenticity.

We Are Fiercely Inspired: The privilege of this opportunity and the people we share it with inspire us all. We are fiercely committed to realizing our potential and relentless in pursuit of winning big.

We Are Growth-Minded: Our evolution is essential to continue thriving. We are committed to pushing our limits, learning, growing and evolving because this is what makes for a great life experience.

About This Role:

Document Crunch is seeking a Customer Onboarding Specialist for our Enterprise Segment to join our amazing, tight-knit team. As an Onboarding Specialist, you’ll ensure a smooth and successful transition for our new customers as they adopt and grow with our platform.

You will play a critical role in the initial phases of the customer journey, providing guidance, training, and support to help our customers maximize the value of our AI tools and navigate the complexities of construction contracts.

This role reports directly to our Director of Customer Success and is based in our Austin, TX office.

Key Responsibilities:

The Customer Onboarding Specialist is a critical role in our organization. The key responsibilities include:

• Transform new customers into Document Crunch experts and advocates by conducting in-person and online training, providing support, and managing roll-out strategies.
• Provide the highest level of service and support to clients through diligent communication and relationship management.
• Develop and execute effective onboarding plans for new customers, ensuring all necessary resources and training are available to drive early success.
• Collaborate cross-departmentally to establish best practices, improve processes, and ensure that the voice of the customer is heard across teams, including Product and Marketing.
• Mentor and support fellow team members, fostering skills development and promoting a culture of continuous learning.
• Achieve complete immersion and mastery of Document Crunch’s product offerings, business model, and emerging technologies.

Skill Set:

These are the primary skills we're looking for to drive success in this role.

• 2–4 years of experience in onboarding, training, or customer success for a SaaS company, ideally in a fast-paced startup environment.
• Strong communication and interpersonal skills, with a customer-centric mindset.
• Proven ability to manage multiple accounts and projects simultaneously while maintaining a high level of service.
• Passionate about technology and the construction industry; experience in either is highly preferred.
• Ability to work independently and collaboratively in a remote-first setting.

Preferred Qualifications:

• Experience working with AI-powered platforms or tools, including familiarity with machine learning concepts and real-world applications.
• Knowledge of the construction industry, including familiarity with project roles, contract structures, and workflows.
• Experience delivering online and in-person training sessions to diverse audiences, adapting content for different learning styles and technical backgrounds.
• Strong problem-solving and critical thinking skills.
• Excellent organizational skills, including creating training materials, onboarding schedules, and documentation to enhance the customer experience.

Benefits & Perks:

Whether it’s Wednesday lunch in our offices, company-wide offsites or quarterly volunteering opportunities, we are always looking for ways to keep our employees happy and engaged with their teammates, whether your work schedule is hybrid or fully remote. Our benefits include:

• World class medical, dental, and vision benefits
• Participation in the employee stock option program
• Flexible Time Off Policy
• Ability to participate in our 401k
• Company paid Short Term Disability, Long Term Disability and Life Insurance
• Paid Parental Leave
• Monthly technical allowance
• Getting in close to the ground floor of an incredibly high-growth business
• Substantial internal growth opportunities and emphasis on personal & professional development

We value diversity, equity, and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category.