Adoor Property Management (APM) is a joint venture between Rithm Capital and Darwin Homes. APM is the property management platform for Rithm Capital’s build-to-rent and single-family rental (“SFR”) homes. APM manages the portfolio using Origin, Darwin Homes’ turnkey technology management platform. APM leverages Darwin’s proprietary software and end-to-end real estate platform, positioning the venture as a leading player in the SFR industry and enabling Rithm to focus on capital allocation and strategic decision-making.

*This is a hybrid role and will require 3 days a week in our Peachtree/ATL Office*

Position Summary:

We are seeking a highly motivated and customer-focused Resident Services Coordinator to join our growing team. This role is responsible for ensuring a positive resident experience from move-in through move-out. You’ll play a key part in resident retention, communication, and account resolution, while working across multiple departments to support residents and maintain occupancy standards.

Key Responsibilities:

• Renewal Outreach: proactively reach out to residents with upcoming lease expirations through email, phone, and text to encourage renewal and answer questions.

• Retention Efforts: connect with residents who have submitted a notice to vacate to understand their reasons and attempt to retain them through incentives or pricing adjustments.

• Negotiations: work with internal pricing teams to negotiate fair and competitive renewal rates based on market trends and resident feedback.

• Delinquency monitoring: contact residents with outstanding balances to discuss payment options and ensure lease compliance.

• Occupancy Checks: Coordinate and schedule occupancy checks to confirm property status.

• Move-Out Coordination: guide residents through the move-out process, ensure proper communication, and facilitate smooth transitions.

• Security Deposit Return: send final account statements and coordinate timely processing of security deposit returns or balances owed.

Basic Qualifications:

• 2+ years of experience in property management or customer service, preferably in the single-family rental (SFR) industry
• Strong written and verbal communication skills
• Previous experience handling high call volume & multitasking efficiently
• Comfortable working with property management software, CRMs, and resident portals
• Conflict resolution and negotiation experience

Skills & Attributes:

• Resident-first mindset with a strong commitment to service
• Organized and detail-oriented with excellent follow-through
• Able to remain calm and solution-focused under pressure

Accommodation: Darwin Homes, Inc & Adoor Property Management Inc is committed to providing reasonable accommodations for qualified individuals with disabilities and ensuring accessibility in the workplace. If you require accommodation due to a disability to perform the essential functions of the job, please inform us at the time of application.

Darwin Homes, Inc & Adoor Property Management Inc is an equal opportunity employer and makes employment decisions based on merit. We prohibit discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, or any other characteristic protected by applicable laws. Darwin Homes, Inc complies with all applicable federal, state, and local laws regarding equal employment opportunity and strives to create a diverse and inclusive work environment for all employees.