The Office Administrator (OA) is a core in-office role in all of our sales offices. This position ensures a seamless and exceptional agent experience as our top priority. The OA demonstrates dynamic customer focus, positivity, approachability, flexibility, and capabilities to perform in a fast-paced environment ranging from top executives and real estate agents to vendors, business partners, and staff. An OA is the first impression of the office, ensuring the office runs efficiently, providing our customers unparalleled service, and playing a critical role in the daily operations of the office.

Please note: this role is a Full Time 100% in-office role based out of Avalon, NJ

Front End | Agent Facing Behaviors

• Serves as the face of the office by welcoming and coordinating guests and providing a high-touch experience
• Builds and nurtures relationships with all customers in the office through frequent touch bases throughout the day
• Provides services including but not limited to: assisting with short term rental check in and check out procedures, provide reports to agents in reference to short term rental deals, logging all tenant complaint calls, online submission of damage claims, recognition, networking, community, and retention
• Maintains office environment by ensuring the office stays clean, stocked and organized throughout the day
• Provides High Level short term rental platform support to customers.
• Answer and direct all incoming calls to the appropriate parties.
• Attends office events and meetings and solve problems as they occur

Back End | Administrative Tasks

• Manage and execute the office’s standard operating procedures and tracking processes (including staying within budgeting guidelines, SpaceIQ, ordering & processing deliveries)
• Follow appropriate regional procedures to process and track all customer (agent) commission checks and rental escrow payments
• Ensure cleanliness and overall organization of all areas of the office at all times, including reception, conference rooms, kitchen, and general common areas
• Collaborate with the Workplace Operations team and other departments as needed on special projects and initiatives
• Work directly with Transactions Operations Short Term Rental Team
• Field internal and external general office inquiries
• Liaise with Fed-Ex, UPS, USPS, etc. for all incoming and outgoing packages
• Process and distribute all incoming mail
• Assist as needed with facilities management inquiries for the office
• Maintain and order necessary office supplies and rental key cutting machine supplies and key blanks from appropriate vendor

What We Look For:

• Service experience with an emphasis on hospitality, customer service, customer resolution, facilities, corporate services, property management, or equivalent office management or administrative support
• Real estate brokerage Short Term Rental deal processing and bookkeeping experience required
• Proven track record of experience with various technology platforms including but not limited to rental management platform for short term rental deal processing and bookkeeping
• Ability to perform cross-functional tasks to provide top-level marketing, customer success, and IT support
• Ability to multitask, establish priorities, meet deadlines and make sound decisions
• Strong detail orientation and organizational skills
• Articulate verbal and written communication
• Proactive and resourceful
• Proficient on Real Time Rental platform preferred
• Knowledge on the use of check scanners, online deposits and key cutting machines preferred