Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology, and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Summary

The Ops Program Coordinator plays a critical role in supporting the execution, monitoring, and continuous improvement of the TA Way program across field operations. This role partners closely with the Ops Program Manager, field leaders, and cross-functional teams to ensure alignment to Safe, Clean, Friendly, Full standards.

The Coordinator acts as a central hub for insights, communication, and operational follow-through, helping translate strategy into execution by tracking KPIs, supporting field engagement, maintaining process standards, and ensuring visibility to progress and opportunities.

Duties and Responsibilities

• Support the rollout and sustainment of TA Way initiatives across all locations
• Assist in coordinating project timelines, milestones, and deliverables
• Maintain TA Way tools, resources, and documentation (SharePoint, toolkits, process cards)
• Track progress against key milestones and escalate risks or delays
• Monitor TA Way performance metrics (OSAT, cleanliness, in-stock, execution scores, etc.)
• Develop and distribute recurring reports and dashboards
• Identify trends, gaps, and opportunities and provide actionable insights
• Cross-Functional Coordination
• Operational Process, Policy, & Standards Management in direct partnership and collaboration with L&D
• Communication & Change Support

Qualifications

• 2–5 years of experience in:
  • Retail, operations support, or field support roles
  • OR project coordination / business support roles
• Experience working with cross-functional teams
• Exposure to operational KPIs and reporting preferred
• Strong communication skills (written and verbal), with ability to translate complex ideas into simple language.
• Detail-oriented with strong organizational skills and ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
• Comfortable using digital collaboration platforms such as SharePoint, WorkJam, or similar.
• Experience with hospitality or retail operations preferred.
• SAP, Aloha, Retalix, and Verifone experience a bonus.
• Ability to work independently and as part of a collaborative team environment.
• Demonstrated problem-solving ability and strong follow-through on assignments.

Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits ( https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.