Role synopsis

A System Administrator is responsible for the maintenance, configuration, and operation of systems. They support systems, resolve issues, and research ways to improve system performance through automation and improved processes. Works closely with their peers to support systems, resolve problems, and research ways to improve bp’s systems through mentoring, analytics, research and development and service. A systems administrator will be responsible for leading project activities across their relevant areas.

Key accountabilities

- Duties and Responsibilities

• Maintain and configure systems with minimal instruction

• Performs analytics to resolve issues and creates preventive solutions with minimal instruction

• Builds automation to improve system performance and health

• Proactively identifies ways to enhance system performance and stability with minimal instruction

• Creates system deployment plans and processes as directed

• Participate in research and develop of projects as directed

• Understands and implement system policies and security controls on an ongoing basis

• Coordinates meetings with internal and external customers to resolve issues

• Requires minimal instruction and editing to build documentation

• Review and submit expenses and timecards accurately with accepted company practices and procedures

• Complete security and other training requirements per company practices and policies at TA

• Work on multiple projects in a fast-paced environment with shifting priorities depending on business needs.

• Availability to Support (24x7) environment

• Responsible for maintaining administrative, technical, and physical security controls on all systems that are owned or maintained by this role.

• Responsible for preserving the confidentiality, integrity, and availability of data that is stored, processed, or transmitted on systems that are owned or maintained by this role.

• Responsible for following all policies, procedures, standards, and guidelines of the company, including those related to data security

Qualifications

• Bachelor’s degree or equivalent experience in Information Technology or related discipline

• System Administrator, or equivalent, role - 5+ years

• Phone based service experience - 5+ years

• Experience with Microsoft Word, Excel, PowerPoint & Visio skills are required - 5+ years

• Experience with standard template documentation - 5+ years

• Experience supporting remote systems - 5+ years

• This role will be required to work in shifts

Competencies

• Accountability – demonstrates and communicates a high level of ownership and commitment to achieving results

• Adaptability – adapts effectively to different situations even when under stress or pressure

• Communicating – listens; speaks and writes clearly and concisely

• Composure – responds constructively to emotional situations, high pressure and conflict

• Critical thinking – is the ability to break a situation down into smaller pieces to identify its key or underlying issues. It includes not only organizing the parts of a problem systematically and comparing all aspects of a problem, but also figuring out cause-and-effect relations that can help solve it. To what extent does the person understand cause-and-effect relationships, establish constants, gather items into coherent groupings, and find new ways to look at things.

• Customer Service – has a “customer first” mentality at all times; ensures an enjoyable experience for every customer no matter what; builds guest loyalty through memorable customer experiences

• Decision making – assesses the importance, urgency and risk associated with each situation and takes actions which are timely and in the best interests of the organization

• Goal setting – increases effectiveness by setting individual

• Initiative – establishes goals and gets buy-in from teams to achieve results; able to overcome obstacles to reach goals; champions new goals by becoming a strong advocate for change

• Integrity – the quality of being honest and having strong moral principles

• Planning/Organization – uses an effective methodology to determine priorities, set goals, create a plan, take action and measure results

• Problem solving – takes a systematic approach to solving problems rather than reacting to symptoms

• Self-development – knows own capabilities, seeks out feedback and responds positively to improve performance

• Teamwork and co-operations – Call for a strong willingness to work closely with colleagues or with other employees toward a common goal as opposed to working in competition with others.

• Comprehension - Ability to learn new software and system processes quickly utilizing self-research or team collaboration.

• Experience with in intermediate level support troubleshooting (Networking, computer hardware, Windows OS) - 5+ years

• Experience with POS systems (hardware, software, peripherals) - 5+ years

• Knowledge in supporting POS equipment and peripheral devices - 5+ years

• Working with retail store, fuel, or restaurant systems - 5+ years

• Experience with SDLC - 3+ years

• Experience with software distribution / scripting / best practices (ie. PowerShell, .NET,...) - 5+ years

• Experience with version control (ie. SVN, Bit Bucket, TFS, GIT, …..) - 3+ years

• Experience with relational database systems (ie. SQL, Oracle, ….) - 3+ years

• Experience with remote PC support (ie. Bomgar, Remote Desktop, VNC, ….) - 5+ years

• Experience with production and project issue tracking (ie. Service Now, Jira, ….) - 5+ years

• Experience with business systems (ie. SAP) - 2+ years

• Knowledge of cloud solutions (ie. Azure, AWS, …)

• Work with windows admin and security teams to deploy all security patches and tools to labs and production per supervised instruction

• Review networking, hardware and software requirements from Vendors and provide technical recommendations and guidance on implementations with supervised guidance

• Responsible to understand and participate in network design, documentation and delivery of POS Store and Fuel Desk projects.

• Responsible to review, support and provide recommendations for new implementations (acquisitions, new franchise and construction projects)

• To minimize financial and product loss by ensuring proper functionality of POS Store and Fuel systems by responding to defects reported by the sites.

• Become proficient with security and other software tools necessary to support sites

• Responsible for administration and analysis of processor research and reporting

• Responsible for processor specification maintenance and management of vendor required updates

• Responsible for management of the documentation and operational understanding of transaction flow and processor connections

• Responsible for regular and escalated reports and communication with internal and external processor related to research and discussions

• Responsible for maintaining & documenting processor connections, specifications and flows

• Responsible for supporting new business tasks/processes for new processors, new cards and/or new transaction flows

Why join us

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are important, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.