Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

Role Overview

The Payments Administrator is responsible for the day operational management of retail payment systems, ensuring accurate transaction processing, timely settlement, fraud monitoring, and rapid issue resolution across instore and digital payment channels. This role serves as the primary operational liaison between internal teams and external payment partners, helping maintain a reliable, secure, and efficient payments ecosystem.

This position requires confirmed understanding of retail payment flows, attention to financial accuracy, and the ability to handle incidents that can directly impact sales and customer experience.

Key Responsibilities

Payment Operations & Issue Resolution

• Act as the primary point of contact for payment-related incidents, including authorization failures, processing errors, and settlement issues

• Investigate and resolve issues related to:

• Credit and debit card processing

• POS and payment gateway connectivity

• Processor outages or degraded performance

• Coordinate resolution efforts with payment processors, gateways, banks, POS vendors, and internal technology teams

• Document incidents, root causes, and corrective actions

Settlement, Reconciliation & Financial Controls

• Supervise daily card settlement and funding activity

• Reconcile transaction totals between:

• POS systems

• Payment processor reports

• Bank settlement files

• Identify and resolve discrepancies such as missing deposits, duplicate charges, or incorrect funding

• Support month end close, audits, and finance inquiries related to payment activity

Fraud & Chargeback Support

• Supervise payment activity for fraud trends and anomalies

• Support chargeback and dispute processes, including:

• Research and documentation

• Coordination with processors and fraud vendors

• Assist with fraud rule tuning, issue, and reporting

• Maintain records related to fraud cases and dispute outcomes

Vendor & Processor Management

• Serve as the operational liaison with payment processors, acquirers, gateways, and banks

• Support tickets and issues

• SLA tracking and followups

• Incident communications and post incident reviews

• Support onboarding or changes related to new payment methods, processor configurations, or terminal/gateway updates

Reporting, Documentation & Compliance

• Produce recurring and adhoc reports on:

• Transaction volumes

• Settlement status

• Chargebacks and fraud metrics

• Maintain payment operations documentation, runbooks, and standard operating procedures

• Support compliance activities related to PCIDSS, SOX, and internal controls

Supported Payment Channels

• Instore POS payments (EMV, contactless, magstripe)

• Credit and debit cards

• Digital wallets (e.g., Apple Pay, Google Pay)

• Gift cards and storedvalue products

• eCommerce and mobile payments (if applicable)

Required Qualifications

Experience & Knowledge

• 2–5 years of experience in payments operations, retail technology, finance operations, or a related field

• Strong understanding of the card payment lifecycle (authorization, capture, settlement, funding)

• Experience working with retail POS systems and payment processors or gateways

• Familiarity with chargebacks, disputes, and fraud monitoring concepts

• This role will be required to work in shifts

Technical & Analytical Skills

• Ability to analyze processor reports, settlement files, and transaction data

• Strong Excel or data analysis skills

• Comfortable working across multiple systems and reports to identify issues and trends

Compliance & Risk Awareness

• Confirmed understanding of PCIDSS and payment security principles

• Understanding of basic financial controls and audit requirements

Soft Skills

• Strong problem solving and analytical thinking

• Clear and professional communication, especially with external vendors

• Ability to work during high impact payment incidents

• Highly detail oriented with strong follow through

Preferred Qualifications

• Experience in a multi store or high volume retail environment

• Exposure to omnichannel payments (instore + digital)

• Experience supporting new payment methods or processor migrations

• Familiarity with common payment processors or platforms (e.g., Fiserv, FIS, Worldpay, Adyen, Stripe, etc.)

What we offer:

It’s crucial to us that the differences we see in the world around us are reflected in our workplace. Who you are is what counts, not where you’re from or how you live your life. At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered.

What you can expect from us!

Our commitment to diversity, equity and inclusion:

At bp, you could be part of Business Resource Groups (BRGs) which belief in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs’ dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to):

bpWIN (bp Women’s International Network)
Pride
Working parents
PEN (Positively Ethnic Network)
bpInclusia (bp’s Asian community)
bpEnergía (bp’s Latin community)

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Payment Operations, Point of Sale (POS) Systems, Reporting

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.