Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

Role synopsis:

A Restaurant System Administrator is responsible for the maintenance, configuration, and operation of systems at bp. A Restaurant System Administrator works closely with their peers to support systems, resolve problems, and research ways to improve bp’s systems by presenting and providing preventative solutions through process and automation.

Duties and Responsibilities

• Creates procedures to maintain and configure systems

• Leads POS project research and development regularly, using project management methodologies

• Analyzes monitored data and designs processes/automation to enhance system performance and stability

• Proactively identifies ways to enhance system performance and stability with minimal instruction

• Creates system deployment plans and processes for hardware and software as advised

• Participate in research and development of projects as advised

• Can work independently to design processes to enhance system performance and stability

• Can work independently to design system deployment plans and processes

• Function as liaison between business partners and the Technology Team

• Understands, follows, designs, develop and carry out system policies and security controls while working with bp security team

• Coordinates and leads meetings with internal and external customers to resolve issues

• Builds documentation, presentations, estimates, and other project details for upper management review

• Review and submit expenses and timecards accurately with accepted company practices and procedures

• Complete security and other training requirements per company practices and policies at bp

• Work on multiple projects in a fast-paced environment with shifting priorities depending on business needs.

• Actively seeks to mentor new employees and provide training and service as advised by Supervisor

• Review, revise and advise on requirements, specifications, and technical design documents and vendor contracts

• Availability to Support (24x7) environment

• Responsible for maintaining administrative, technical, and physical security controls on all systems that are owned or maintained by this role.

• Responsible for preserving the confidentiality, integrity, and availability of data that is stored, processed, or transmitted on systems that are owned or maintained by this role.

• Responsible for following all policies, procedures, standards, and guidelines of the company, including those related to data security

Qualifications

• Bachelor’s degree or equivalent experience in Information Technology or related discipline

• System Administrator, or equivalent, role - 5+ years

• Phone based service experience - 3+ years

• Experience with Microsoft Word, Excel, PowerPoint & Visio skills are required - 3+ years

• Experience with standard template documentation - 3+ years

• Experience supporting remote systems - 3+ years

• Must participate in monthly on-call after-hours support

• This role will be required to work in shifts

Competencies

• Accountability – demonstrates and communicates a high level of ownership and commitment to achieving results

• Adaptability – adapts optimally to different situations even when under stress or pressure

• Communicating – listens; speaks and writes clearly and concisely

• Composure – responds constructively to emotional situations, high pressure and conflict

• Critical thinking – is the ability to break a situation down into smaller pieces to identify its key or underlying issues. It includes not only organizing the parts of a problem systematically and comparing all aspects of a problem but also determining cause-and-effect relations that can help tackle it. To what extent does the person understand cause-and-effect relationships, establish constants, capture items into coherent groupings, and find new ways to look at things.

• Customer Service – always has a “customer first” mentality; ensures an enjoyable experience for every customer no matter what; builds guest loyalty through memorable customer experiences

• Decision making – assesses the importance, urgency and risk associated with each situation and takes actions which are timely and in the best interests of the organization

• Goal setting – increases effectiveness by setting individual and team goals

• Initiative – establishes goals and gets agreement from teams to achieve results; able to overcome obstacles to reach goals; champions new goals by becoming a strong advocate for change

• Integrity – the quality of being honest and having strong moral principles

• Planning/Organization – uses an effective methodology to settle priorities, set goals, create a plan, take action and measure results

• Problem solving – takes a systematic approach to solving problems rather than reacting to symptoms

• Self-development – knows own capabilities, seeks out feedback and responds positively to improve performance

• Strategic perspective – emphasizes the broader, longer-term vision and values of the organization as a means of guiding decisions and actions

• Team leadership – the willingness to head a group and, as such, the desire to direct others. This competence is generally, but not always, shown in positions that involve formal authority.

• Teamwork and co-operations – Call for a strong willingness to work closely with colleagues or with other employees toward a common goal as opposed to working in competition with others.

• Comprehension - Ability to learn new software and system processes quickly applying self-research or team collaboration.

Non-technical / professional skills:

• Excellent written and verbal communication skills

• Well-organized, methodical problem solver with excellent decision-making skills

• Strong and creative problem-solving skills

• Proficiency in Microsoft office applications

• Ability to work in a fast-paced environment and handle multiple priorities.

• Appendix - Aloha POS System Administrator

• Experience with intermediate level support troubleshooting - 3+ years

• Experience with Restaurant POS systems, including Aloha hardware, software, peripherals - 3+ years.

• Working with Full Service and Quick Service restaurants - 3+ years

• Experience with remote PC support (ie. Bomgar, Remote Desktop, CMC, ….) - 3+ years

• Experience with production and project issue tracking (ie. Service Now, Jira, ….)

• Review networking, hardware and software requirements from Vendors and provide technical recommendations and guidance on implementations with supervised guidance.

• Responsible for understanding and participating in network design, documentation, and delivery of Restaurant POS projects.

• Responsible for reviewing, supporting and providing recommendations for new implementations (acquisitions, new franchise, and construction projects)

• Experience with NCR Payment Gateway (Connected Payments) product

• Experience with PCI Compliance and Security for Credit Card environments

• Experience with software distribution / scripting / standard processes (ie. BigFix, PowerShell, .NET...)

• To proactively identify ways to minimize financial and product loss by ensuring proper functionality of POS by responding to defects reported by the sites.

• Works with all bp groups to define process and procedures with security and other software tools necessary to support sites

Formal education/experience

Bachelor’s degree or equivalent experience in Information Technology or related discipline

Why join us

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are important, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Remote Support, Restaurant POS System

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.