Enterprise Technology Engineer - Support Desk Agent
Bp
IT, Customer Service
Pune, Maharashtra, India
Posted on Mar 23, 2026
Entity:
Technology
Job Family Group:
Job Description:
Role synopsis:
A System Support technician is responsible for all aspects of support and technical assistance by addressing a wide variety of user issues including software problems, hardware failures and network issues.
Key accountabilities
Associate degree in a technical discipline or 2-4 years of technical equivalent work experience
Strong Customer Service skills
Professional call handling
De-escalation skills
Clear communication with non-technical users
Documentation while on the phone
Setting expectations for resolution time
Security and compliance awareness
Demonstrate a practical and data-driven approach to problem-solving
Self-motivated demonstrating superior technical ability
Working knowledge of MS Office and Office 365, Active Directory, Remote Connection software such as Bomgar and Cisco VPN
Experience with ServiceNow Ticketing applications
Network troubleshooting skills / Networking connectivity basics
Point-of-Sale troubleshooting experience including Credit Card / Pinpads
Password reset and MFA support experience
Windows 11 & M365 PC/Laptop troubleshooting experience
Ability to prioritize and manage multiple responsibilities that are time-sensitive
Core Competencies
Excellent self-organization and time management skills
Excellent written and verbal communication skills
Knows own capabilities, seeks out feedback and responds positively to improve performance
Formal education
A Bachelor's (or higher) degree, preferably in Computer Science, MIS/IT, or another STEM-related subject, or 5 years of relevant work experience.
Note: The role involves shift-based working hours.
Why join us
At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are important, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
