Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

The Senior Service Engineer provides advanced operational and technical support across SAP-enabled supply chain, logistics, and commercial processes. This role is responsible for ensuring stable business operations, accurate transactional data, and the effective resolution of complex service issues across fuels and materials operations.

Acting as a subject matter expert, the role supports SAP Order to Cash, Inventory Management, and EDI-enabled processes, while contributing to business continuity, regulatory compliance, and continuous improvement initiatives.

Key Accountabilities

Operational Support & Service Delivery

• Provide expert SAP application and process support across Order to Cash, Inventory Management, and Supply Chain operations.

• Resolve complex incidents and service requests, acting as an escalation point for high-impact operational issues.

• Support business-critical activities, including period-end closing, reconciliations, and operational reporting.

• Ensure compliance with service level agreements, controls, and operational procedures.

Systems & SAP Expertise

• Act as a subject matter expert for SAP ERP and SAP Electronic Data Interchange (EDI) processes.

• Support system stability through effective incident management, root cause analysis, and corrective action implementation.

• Collaborate with IT, business teams, and third parties on system changes, testing, and go-live support.

• Ensure the integrity, accuracy, and completeness of master and transactional data.

Process Improvement & Risk Management

• Identify opportunities to improve efficiency, data quality, and process standardisation.

• Support process mapping, documentation, and continuous improvement activities.

• Contribute to operational risk management and the effectiveness of internal controls.

• Ensure compliance with regulatory, audit, and governance requirements.

Stakeholder Engagement

• Work closely with commercial, supply chain, logistics, and finance stakeholders to resolve issues and align operational priorities.

• Communicate clearly and proactively regarding incidents, risks, and system changes.

• Support change management activities by guiding users through process and system updates.

Key Interfaces

• Commercial, Supply Chain, and Operations teams

• Finance and Accounting teams

• IT Service Management and SAP technical teams

• External customers, vendors, and logistics partners

Skills & Experience

Essential

• Significant experience supporting SAP ERP in an operational environment.

• Strong knowledge of Order to Cash, Inventory Management, and Supply Chain processes.

• Experience with SAP EDI, order processing, invoicing, and data reconciliation.

• Strong analytical, problem-solving, and incident management capabilities.

• Ability to work effectively in a business-critical and regulated environment.

Desirable

• Experience in fuels, logistics, or terminal operations.

• Exposure to period-end close, balance sheet reviews, and regulatory reporting.

• Experience supporting system enhancements, testing, and go-live activities.

Behavioural Expectations

• Demonstrates ownership, accountability, and a strong customer focus.

• Operates calmly and effectively under pressure.

• Communicates clearly with both technical and non-technical stakeholders.

• Actively supports continuous improvement and knowledge sharing.

Desirable Criteria

• Experience working in a complex operational or downstream environment.

• Familiarity with governance, risk, and compliance requirements in supply chain or commercial operations.

• Ability to build effective working relationships across cross-functional teams.

Additional Information

This role requires a strong balance of technical SAP knowledge, operational understanding, and stakeholder management capability. The successful candidate will play a key role in supporting business continuity, service excellence, and process improvement across critical operational activities.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Building a Community of Practice, Business Acumen, Coaching, Collaboration, Communication, Conflict Management, Creating a high performing team, Creating and measuring impact, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation {+ 24 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.