Entity:

Finance

Job Family Group:

Finance Group

Job Description:

At bp, we’re crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new Finance, Business and Technology (FBT) centre in Pune, India is here to do – put digital at the heart of our business and accelerate the transformation of bp’s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the FBT centre will drive groundbreaking digital solutions and agile ways of working.

Key Responsibilities-

Manage an execution team that ensures accurate and timely action of all categories of data request, and other related activities and proactive monitoring of all services under Data Operations while adhering to policies and procedures in the drive for exceptional service, operational excellence and compliance.

Operations

• Accountable for service delivery that drives effective new data creation and maintain existing data for other functions – Procurement, Finance, Customer and issue resolution.

• Provide end to end proactive monitoring and management of transactional pipeline to ensure workload prioritization drives better user experience and on time actions.

• Support Squads to implement timely and radical improvements in existing processes delivering better value and experience

• Inspire, coach, and partner with business partners to deliver outcomes whilst ensuring an inclusive culture

• Resolve complex issues that are brought up by the team and oversee and monitor their performance.

• Ensure compliance to relevant policies that may differ from country to country whenever possible, failing which may result in a negative impact on bp

Change Management

• Support changes in services by managing the management of change process with customers

• Help with input / support on case for change proposals

• Support internal change communications and implementation

• Drive a culture of continuous improvement and strive improvement towards operational excellence

Risk Management

• Oversee and manage the accurate and timely action of data services (i.e. Customer Master, vendor Master and Material Master, report preparation, etc.)

• Identify, manage and bring up risks as required

• Ensure continuous operations including BCP

• Enforce compliance with policy and procedures, accurate and timely reporting to internal controls for which the team is responsible.

• Work with the relevant Internal Control team to maintain controls currently owned within the team and facilitate internal and external audit review

People

• Direct Line management for 8+ direct reports and a team of 30 - 80 team member

• Create an inclusive environment recognizing diversity of team members

• Communicate clear instructions to team members and & listen to team member feedback

• Drive rewards and recognition program for team members

• Drive teamwork ethos for the benefit of the company and the team

• Assist in project coordination, recruitment, training and management of people

• Support career development framework, personal development plans and succession planning for team

• Carry out people management responsibilities in accordance with the organization’s policies and applicable laws, including:

  • Plan, assign and direct work.

  • Appraise performance; provide feedback and coaching, and reward for employees.

  • Provide opportunities for learning and self-development and facilitate the development of technical competencies.

  • Continuously strive to build a culture of high-performance.

Accelerator Accountabilities

• Constantly scans for improvement opportunities and implements transformative solutions that solve our most challenging and complex problems

• Moves at a high pace while collaborating, managing risks, communicating, thinking globally and while demonstrating BP’s values, behaviours.

• Continuously promotes Agile methodology through both adopting agile principles and actively championing agile at every opportunity

• Thinks Digital Delivery first through apply deep digital expertise to problems, through understanding and promoting automation and through analysing data to create breakthrough solutions

• Builds capability through inspiring teams to learn new skills, adopt new practices and seek growth opportunities

Expectations

• Develop a good understanding of all the business partner organisations served as well as the operations to be able to deliver high quality service and outcomes.

• Familiar with the different processes and systems involved between the respective teams.

• Manage different collaborators of various levels of seniority to better understand expectations and needs.

• Laisse with multiple internal and external customers in different time zones and requiring rigorous coordination between teams.

• Manage team members who are servicing different customers in various geographical locations and using different systems.

• Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners

What you will deliver-

• Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management.

• Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans.

• Change Management - Builds energy around a change using a systematic approach to transition from the present to the desired state.

• Digital Fluency - Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data.

• Analytical Thinking - Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information.

• Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights.

• Innovation - Adapts existing processes, methods and ways of working to drive efficiency. Uses digital technologies to develop new ideas, projects and opportunities.

• Influencing - Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the interested party. Knows when and how to use the chain of command.

• Problem Solving - Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems.

• Relationship Management - Establishes and maintains relationships with peers and internal business partners to achieve results.

• Eye For Business - Identifies new or alternative approaches to performing business activities more efficiently

Experience and qualifications-

• Bachelor’s Degree or equivalent experience in Management, Engineering, Business, Finance, Accounting, or related field.

• Strong understanding and knowledge of Data Operations and Management practices with general knowledge of Source to Pay and Customer Services (Sales – B2B, B2C)

• Minimum of 8-10 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects, critical thinking, relationship management and processes

• Experienced in recruiting, developing and coaching employees

• Experience in transforming Data Management processes (system and process changes)

• Direct process management experience including procedures, driving innovation, continuous improvement, technologies, processes, procedures and tools

• Experience of working cross culturally and in an international environment

• Ability to communicate and influence across different levels in the organisation

• Engaging and collaborative way of working

• Resilient and experienced in working in multi-faceted environment

Mindsets

• Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices.

• Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results.

• Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers.

• Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences.

• Digital first - Applies creative digital solutions to solve problems.

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Analytical Thinking, Business process improvement, Collaboration, Creativity and Innovation, Curiosity, Customer experience, Decision Making, Internal control and compliance, Problem Solving, Resilience, Thought Leadership, Trading knowledge

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.