Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

Regional Vice President, Site Operations – Lead Multi-Region Retail, Fuel & Restaurant Operations at National Scale

TravelCenters of America (TA), part of bp, operates more than 270 travel centers, fuel locations, QSR and full-service restaurants, and truck service facilities nationwide. With new executive leadership and a multi-year transformation underway, TA is modernizing operations, elevating guest experience standards, and strengthening its culture of safety, accountability, and operational excellence.

We are hiring a Regional Vice President (RVP), Site Operations to lead a multi-state, multi-unit operational division with full accountability for retail, fuel, quick-service restaurants (QSR), and full-service restaurant (FSR) businesses. This is a high-visibility, high-impact leadership role responsible for operational consistency, financial performance, safety, talent development, and brand execution across a large field organization.

You’ll join TA at a pivotal moment—where modernization, operational discipline, and scalable processes are core to our strategy. This role is for an operator with deep multi-site leadership experience who thrives in the field, leads with data and accountability, and delivers results in fast-paced, complex operational environments.

Location & Travel
This is a travel-intensive, field-based leadership role (50–75% travel). Locations near a major US airport preferred.

What You Will Lead

• Lead multi-region, multi-unit field operations across retail, fuel, QSR, and full-service restaurant locations.

• Develop and mentor District Managers and field leaders, building a strong and scalable leadership pipeline.

• Drive operational excellence through consistent execution of brand standards, SOPs, safety protocols, and service expectations.

• Own full regional P&L performance, using data, KPIs, and operational insights to meet revenue, profitability, and productivity targets.

• Improve labor, inventory, and resource optimization, ensuring disciplined, efficient operations across all business lines.

• Support pricing decisions, capital planning, and regional investment priorities in partnership with senior leadership.

• Ensure regulatory compliance and internal policy adherence across all sites.

  Champion operational transformation initiatives, including new service models, process improvements, and technology rollouts.

• Partner cross-functionally with Finance, People & Culture, Operations Strategy, Marketing, IT, and Safety to deliver enterprise goals.

• Serve as the key liaison between field operations and senior leadership, providing transparency into risks, performance, and opportunities.

• Elevate guest experience and service excellence, ensuring TA delivers a clean, friendly, and safe environment across all retail and restaurant offerings.

Aims & performance indicators will include:

• Regional Revenue Growth & Profitability (RCOP)

• Operational Consistency & Compliance

• Guest Satisfaction & Brand Standards

• Leadership Development & Succession Readiness

• Employee Engagement & Retention

• Strategic Initiative Execution

• Safety & Regulatory Compliance

What You Bring

• 15+ years of progressive operational leadership in multi-unit, multi-region retail, restaurant, hospitality, convenience, or fuel operations.

• Proven success leading large field teams and driving performance across various locations or a large geographic footprint.

• Strong financial acumen with demonstrated ability to own and influence a multi-market P&L.

• Experience leading transformation, scaling operational improvements, and implementing new tools or service models.

• A leadership style rooted in accountability, collaboration, and the ability to inspire and develop others.

• Clear, confident communication skills and the ability to influence senior executives and field teams alike.

• High integrity, operational discipline, and commitment to safety and compliance.

• Ability to travel extensively across the US (50–75%).

• Bachelor's degree preferred; equivalent experience considered.

• Proficiency in Microsoft Office and operational systems.

• Valid driver’s license.

Why Join Us?
We’re committed to supporting leaders who want to make an impact. At bp, you’ll have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters.

We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities needed to thrive. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs — from healthcare and retirement plans to paid time off and agile working. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that.

Travel Requirement

Up to 75% travel should be expected with this role

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.