Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

We're hiring an Executive Assistant to the CEO/VP of TravelCenters of America. TravelCenters of America operates a nationwide network of travel centers serving professional drivers and travelers across the United States, and is a wholly owned subsidiary of bp.

This role is based in the Cleveland / Westlake area and requires regular in-office presence.

The position supports a highly operational, customer-facing business and is suited to an experienced Executive Assistant who values preparation, clear communication, and getting the details right. The CEO/VP relies on a well-organized executive office and values a professional, respectful working relationship built on trust and clear communication.

Key Responsibilities

• Act as the primary point of contact for the CEO/VP , handling interactions with discretion, professionalism, and good judgment.

• Manage complex and frequently changing calendars, proactively prioritizing and adjusting schedules as needed.

• Coordinate internal and external meetings and events, including logistics, agendas, minutes, and follow-up actions.

• Plan and manage domestic and international travel end-to-end.

• Prepare and reconcile expense reports accurately and on time.

• Draft, format, and proofread presentations, reports, correspondence, and other executive communications.

• Screen and manage incoming communications, prioritizing appropriately and ensuring follow-through.

• Support select leadership initiatives connected to the CEO/VP’s priorities, including coordination and tracking actions.

• Build effective working relationships with senior leaders, teams, and external partners.

• Maintain organized document repositories and collaboration tools (e.g., Microsoft Teams).

• Perform additional administrative and coordination tasks as required.

Qualifications

• High school diploma required; additional education or professional training preferred.

• Minimum of 8 years of administrative experience, including at least 5 years supporting senior or executive-level leaders.

• Experience supporting executives in fast-paced environments with competing priorities and frequent change.

• Proven ability to manage complex calendars, travel, and meeting logistics using sound judgment.

• Strong ownership mindset, with the ability to anticipate needs and resolve issues proactively.

• Demonstrated discretion and integrity when handling confidential or sensitive information.

• Advanced proficiency in Microsoft Office and collaboration tools (Outlook, Word, Excel, PowerPoint, Teams).

• Strong organizational skills, attention to detail, and follow-through.

• Experience supporting leaders in operational, multi-site, or customer-facing environments preferred.

• Ability to work on-site within a commutable distance of the Cleveland / Westlake area.

Why Join Us

TravelCenters of America/bp is a large, established business with a strong operational focus and a clear sense of purpose. We value professionalism, collaboration, and creating an environment where people are set up to do their best work.

This role offers the opportunity to work closely with a senior leader in a well-supported, in-office environment, with competitive pay, a performance-based bonus, and a comprehensive benefits package. We recognise that people have lives outside of work and aim to be clear and fair about expectations while supporting flexibility when business needs require it.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Adaptability, Authenticity, Collaboration, Communication, Continuous Learning, Courage, Creativity and Innovation, Curiosity, Decision Making, Digital Fluency, Ethical judgement, Excellence, Influencing, Knowledge Sharing, Listening, Managing volatility, Problem Solving, Resilience, Self-Awareness, Stakeholder Engagement, Stakeholder Management, Understanding Emotions, Writing skills

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.