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Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably in is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

About the role

Leverage deep understanding of specific key account customers, processes / systems and act as a blocking issue point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties.

Interact with partners in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines.

Establish and foster strong business relationships with relevant participants and internal business partners.

Key Accountabilities

• Drive, supervise and review customer service operations for customers and business
• Log, assign, supervise progress and take ownership of customer queries and requests from receipt to completion, recording progress of these on a regular basis
• Run and analyse performance reports
• Support Lead analysts through the issue of critical operational / commercial and performance issues.
• Manage performance against key performance metrics (customer happiness, first call resolution, service level compliance, transactional accuracy etc.).
• Ensure timely and accurate data entry, storage, retrieval, maintenance and updates while maintaining data security.

Requirements

• Bachelor's degree or equivalent experience
• Previous experience in a business support environment
• Proficiency in English and Polish
• Must demonstrate high level of proficiency in Microsoft Packages (Excel & Word) and show an intermediate level interest in CRM systems/applications
• Excellent written/oral communication skills and ability to build effective working relationships
• Result-oriented personality and capability to overcome obstacles
• Capability to work in a team or individually if required
• Ability to keep deadlines whilst under pressure without compromising accuracy
• Highly motivated
• Exhibit strong Teammate characteristics, constructive communication and active listening skills at all times

Why join our Team?

We support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.