Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

Role Synopsis

bp is reinventing itself and digital capability is at the core of this vision. As an Enterprise Technology Engineer, you are a digital expert bringing deep specialist expertise to bp. Enterprise Technology Engineers work on the strategic technology platforms we exploit from the market, or come with deep skills in the implementation and integration of market solutions into our overall technology landscape. You will bring a broad base of Digital technical knowledge and a solid understanding of software delivery principles. You will be familiar with lifecycle methods, with Agile delivery and the DevOps approach at the core. You will be skilled in the application of approaches such as Site Reliability Engineering in the delivery and operation of the technologies you deliver, working as part of multi-disciplinary squads.

You thrive in a culture of continuous improvement within teams, encouraging and empowering innovation and the delivery of changes that optimise operational efficiency and user experience. You are curious and improve your skills through continuous learning of new technologies, trends & methods, applying knowledge gained to improve bp standards and the capabilities of the Engineering Community. You coach others in the Field to drive improved performance across our business.

You embrace a culture of change and agility, evolving continuously, adapting to our changing world. You are an effective teammate, looking beyond your own area/organizational boundaries to consider the bigger picture and/or perspective of others, while understanding cultural differences. You continually enhance your self-awareness and seek input from others on your impact and effectiveness.

We are looking for an accomplished application support specialist with an interest in working with people to help bridge the gap between business and technical. You will be part of a team of versatile cross-functional individuals, working together to help solve operational issues and deliver business solutions. You are an effective teammate, looking beyond your own organizational boundaries to consider the bigger picture and/or perspective of others, while understanding cultural differences. You are energetic and have a passion for customer service. You are a quick learner that enjoys the challenge of dealing with issues that have no precedence or clear root cause. Well organized, you balance proactive and reactive approaches and multiple priorities to complete tasks on time. You apply judgment and common sense – you use insight and good judgment to inform actions and respond to situations as they arise. You take pride in relationship building with your business collaborators. You are curious and improve your skills through continuous learning of new technologies, trends & methods, applying knowledge gained to improve bp standards and the capabilities of the Technology community. You coach others in the team to drive improved performance across our business.

This role will sit in the GPTA Technology Retail team under the Trading and Shipping (T&S) product group, supporting the Gas and Power Trading Americas (GPTA) product line. This team is responsible for supporting the Retail C&I (Commercial & Industrial) business. This role will have a mix of technical skills, such as knowledge of cloud infrastructure and services, infrastructure automation, as well as soft skills such as problem-solving, collaboration, and communication. It's an exciting time to a be a part of a high performing collaborative team which supports one of bp’s newest customer bases within T&S.

Key Accountabilities

• The safety of our people and our customers is our highest priority. The role will advocate and lead in this and promote a culture of security and safety in everything that we do.
• Ensure “silent running” BAU service delivery for applications and systems which support Retail trading activities from front to back office.
• Perform analysis, consult, and develop recommendations to address complex technical issues as they relate to the operation and control of applications and systems.
• Effectively manage partner communications with business and Technology management.
• Implement and maintain monitoring and alerting tools to ensure that systems are running smoothly and that any issues are detected and resolved quickly. This includes setting up dashboards, creating alerts, and analyzing system logs and metrics. Result: Smooth running systems with minimal downtime, and quick resolution of any issues that arise.
• Support the implementation and deployment of replacement, upgraded, or enhanced versions of Retail applications and platforms.
• Ensure maintenance and support activities are in compliance with Technology processes and adhere to Service Level Agreements (SLAs).
• Ensure operational integrity of what you support, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy.
• Define and document standard run books and operating procedures. Create and maintain system information and architecture diagrams.
• Work as part of evolving multi-disciplinary teams which may include Software Engineers, Enterprise Technology Engineers, Designers, SecOps, and Product owners to deliver value through the application of specialist skills.
• Work with vendors and partners providing market solutions to optimize the usage and value which can be delivered from the appropriate technology platform.
• Participate in Disaster Recovery (DR) and Business Continuity Plan (BCP) exercises and deployments.
• Mentor others and become a conduit to connect the broader organization.

Essential Education

• Bachelor in computer science, engineering, information systems or similar degree.

Essential Experience

• Some years of experience in the IT industry with broad experience supporting enterprise applications like Salesforce, SAP, or ETRMs.
• Experience using SQL Server or Oracle for querying, running scripts, etc.
• Experience using cloud platforms (Azure, AWS), Monitoring tools (Splunk, CloudWatch), DevOps technologies (ADO, Ansible, Artifactory, Jenkins, GIT), databases (SQL Server, Postgres, and/or Oracle).
• Strong analytical and critical thinking skills.
• Strong Communications skills and a high ‘EQ’ with the ability to operate across complex business environments and interested parties up to senior executive level.
• Ability to manage time and work well under pressure.
• Flexibility to align work hours with business processes, e.g., after-hours system deployments.
• Familiarity with Windows Server configurations, security patches, and system integrations.
• Demonstrable Knowledge in the application of modern Service Delivery methods - Site Reliability Engineering to traditional ITIL and understanding of Product Based delivery.
• Experience in Change, Incident and Problem management tools such as Service Now or Remedy.
• Embraces a culture of change and agility with an ability to adapt and work well with a fast-moving team in a complex business environment.
• Emphasizes the importance of production operations standards, documentation & Audit requirements.
• Experience with configuration and organizational change, monitoring, and trending.
• Understanding of automation practices throughout the development, build, and deployment phases of the application life cycle.
• Working with a hybrid team of delivery resources (internal & external) across geographies.

Desirable Criteria

• Familiarity with trading, specifically US retail power market and associated products.
• Broader development experience in one or more object-oriented programming languages (e.g. C#, .NET, Python, Java, C/C++).
• Competency in software development tools (e.g. Visual Studio, VS Code, Chrome Dev Tools).
• Experience with Large Language Models (LLMs) and techniques for LLM alignment and fine-tuning for developing and deploying AI agents and applications.
• Experience with CI/CD pipelines using tools such as Azure DevOps (ADO), Jenkins or GitLab.
• Project Management experience delivering IT led projects.
• Broad experience contributing and collaborating to assist design, plan, implement, maintain, and document services and solutions.
• Understanding of security guidelines: A DevOps Engineer should have an understanding of security bestproceduresthe cloud and be able to implement security controls such as network security groups, firewalls, and identity and access management.

Core Skills Expectations

• Agile Core Practices - Understand and apply agile values and principles and core agility practices to the work of the team; including agile approach and focus on customer, product and team to generate value.
• Technical Specialism - The development and exploitation of expertise in any specific area of information or communications technology, technique, method, product or application area.
• Configuration management and release - The lifecycle planning, control and management of the assets of an organization (such as documentation, software and service assets, including information relating to those assets and their relationships. This involves identification, classification and specification of all configuration items (CIs) and the interfaces to other processes and data.
• Documentation and knowledge sharing - The systematic management of vital knowledge to bring value for the organization by capturing, sharing, developing and exploiting the collective knowledge of the organization to improve performance, support decision making and mitigate risks. The development of a supportive and collaborative culture to drive the successful adoption of technology solutions for knowledge management. Providing access to informal, tacit knowledge as well as formal, documented, explicit knowledge by facilitating internal and external collaboration and communications.
• Information security - The selection, design, justification, implementation and operation of controls and management strategies to maintain the security, confidentiality, integrity, availability, accountability and relevant compliance of information systems with legislation, regulation and relevant standards.
• Metrics definition and Instrumentation - The development and operation of a measurement capability to support agreed organizational information needs. The planning, implementation, and control of activities to measure attributes of processes, products, and services in order to assess performance, progress, and provide indications and insights to actual or potential problems, issues, and risks.
• Service operations and resiliency - The ability to build and operate services and applications at scale with automation to maintain high levels of availability. To do this, a combination of activities are required from the initial design and sizing of the infrastructure, network, and constituent components to determine throughput (# of transactions/requests, users) through to service health metrics, monitoring, alarming, and remediation. Each of these areas will combine human effort (e.g., a human is paged) as well as automated steps and tools to reduce operational burden and overhead.
• Source control and code management - The practice of tracking and managing changes to code to help to resolve conflicts when merging contributions from multiple sources. This includes the use of protocols such as using pull requests and trunk-based development, running automated testing and static analysis pre-commit, and preventing build breaks through automation/rollbacks.
• Testing and Quality Assurance - Measure and maintain a high level of code quality from development through deployment to production. This includes automated and manual testing, including but not limited to: unit testing, static analysis, functional testing, UI testing, load testing, chaos testing. Testing should be done throughout the development lifecycle (agile) rather than being reserved to a specific achievement (waterfall).
• Coaching - Uses a blend of formal and informal coaching to build the capability of the team to ensure that performance delivery is sustainable in the longer term and the team are motivated to continue to develop their capabilities.
• Collaboration - The ability to collaborate with teams internally and externally to drive activities that support the wider bp strategy. Collaborative leaders enable and empower others to cooperate willingly to achieve positive results. They navigate a varied network of people, inside and outside of bp, to gain insight and ideas. They co-create through collective curiosity, communities and new collaboration tools to discover possibilities so that digital transformation and high performance can thrive at pace. They focus on being customer and user-centric.
• Facilitation - Facilitates learning, group activities and group discussions. Uses a range of techniques to guide group sessions to appropriate and useful outcomes, in a constructive and timely manner
• Mentoring - Provides a reciprocal and collaborative at-will relationship for the purpose of the mentee’s growth, learning, and career development. Often there is an emphasis on organizational goals, culture, career goals, advice on professional development, and work-life balance.

Why join us
At bp, we support our people to learn and grow in a diverse and high-reaching environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, API and platform design, Cloud Platforms, Collaboration, Communication, Configuration management and release, Continuous deployment and release, Creating a high performing team, Digital Project Management, Documentation and knowledge sharing, Emerging technology monitoring, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Problem Solving, Relational Data Modelling, Risk Management, Scripting, Secure development, Service operations and resiliency, Software Design and Development, Solution Architecture {+ 6 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.