Entity:

Customers & Products

Job Family Group:

Operations Group

Job Description:

Thinking about your future? So are we. We’re working hard to deliver energy to the world today and tomorrow. But we can’t do it alone. As a valued member of our early careers programmes in India, you will work with us to shape the future of our organization. ​

Why join bp? ​

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions as an integrated part of bp.

Your early careers program

The 12 months’ programme that enables you to gain the capabilities and exposure to deliver value for bp and its partners and customers. You will build your experience through meaningful assignments, develop transferable skills for the future, and have a dedicated network of support to help you succeed. During the programme, you will have opportunities to move within the business areas to gain practical job knowledge and develop your capabilities.

C&P Customer Excellence Lead – Service & Pricing Apprentice

Role and Responsibilities

• This role supports bp’s transition to an integrated energy company by helping to deliver excellent customer service and efficient processes within the aviation business.
• The position involves handling 24x7 customer service, including responding to enquiries, managing pricing, and supporting both pre-sales and post-sales activities.
• The job requires working in shifts to ensure continuous support and involves collaborating on new projects and driving improvements in customer experience and business processes.
• The role also focuses on setting up systems, supporting project delivery, contributing to business targets, and recommending ways to improve and streamline aviation operations worldwide.
• Provide 24x7 support by responding to customer and airport requests, including price quotes, fuel releases, and general queries.
• Work with different teams and partners to improve processes and position bp as the preferred choice for fuel offers.
• Promote and assist customers in using online self-service tools for better efficiency.
• Ensure compliance with trade regulations and support post-sales activities like dispute management and transaction error handling.
• Help manage pricing, support workload peaks, and drive continuous improvement in customer experience through shift work.

Requirements

• University Degree preferred (in Business, Finance or related fields)
• Excellent written/oral communication skills and ability to build effective working relationships
• Strong time management and organisation skills
• Highly motivated
• Sound knowledge of MS Office applications
• Ability to work in a fast paced, changing environment.
• Ability to prioritize work and change direction as needed
• Ability to help improve customer experience and business efficiency.
• Experience in analysing, developing, and explaining complex business processes.
• Knowledge of the aviation industry and global pricing administration is a plus.
• Ability to understand compliance and international trade regulations.
• Commercial acumen and experience with continuous process improvement.
• Fluency in spoken and written English is mandatory.
• Understanding finance and agile methodology would be an advantage.

Skills:

• Channel Management, Customer promise execution, Customer Segmentation, Customer Service Design, delivers effortless customer experience,
• Demand Management,
• Digital fluency, Internal alignment, negotiating value,
• Offer and product knowledge, Operational pricing,
• Sales forecasting/demand planning,
• Sector, market, customer and competitor understanding,
• Using insights dashboards

Location

You will be based in our Pune office.

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/ accommodation related to the recruitment process, please inform your placement coordinator.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Maintenance Planning, Maintenance Scheduling, Operations readiness planning, Operations turnaround coordinating, Operations Turnaround Preparation, Site operating procedure development, Turnaround common process, Turnaround Planning, Turnaround pre-start-up assurance, Turnaround Scheduling, Turnaround scoping, Work Packaging

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.