Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

The Mining Technical Manager is responsible for providing expert technical advice and support, resolving complex technical issues, and ensuring consistent delivery of high-quality technical services for mining customers and prospects. Become Castrol’s technology ambasdor securing close top partnership with key customers, prospects and Distributors to drive top and bottom-line growth through deep involvement in key accounts mangment plans, distributors performance management and cross/up selling activities. Support the sales team in prospect and pipeline management as the technical expert as per the agreed technical offer framework for the market. The role acts as a key interface between Castrol’s products and services and its customers, with a strong focus on operational excellence, customer satisfaction, and continuous

improvement.

Key Responsibilities

• Acting and behaving according to Castrol Global Business Principles, Code of Conduct, HSE standards and policies.

• Lead the creation and execution of the technical services roadmap for South Africa to accelerate growth in the mining sector.

• Define and deploy Castrol’s mining technical offering in South Africa, ensuring alignment with business strategy.

• Provide front line technical support to Key direct and indirect mining customers and prospects, including problem solving, troubleshooting and application advice and coaching Castrol’s distributors’ technical team for all front-line technical support activities.

• Deliver high‑impact case studies, value projects for key mining accounts, and champion customer intimacy as a Castrol technology ambassador.

• Conduct expert onsite inspections of heavy mobile and fixed plant equipment, applying leading reliability and condition‑monitoring methods, providing customers with valuable findings, recommendations and solutions.

• Manage complex field trials, pilot new innovative technical services and coach technicians and distributor teams on the field on mining applications and lubrication best practices.

• Elevate technical capability across the sales, technical and marketing force through training and knowledge transfer.

• Collaborate with sales and marketing to secure and expand business through strong technical differentiation.

• Offer innovative, customer‑centric solutions while applying sound commercial judgment.

• Build and maintain senior‑level relationships with major mining customers and distributors.

• Communicate complex technical issues clearly and manage cross‑functional alignment.

• Foster innovation, resilience, and effective prioritization across multiple technical projects.

• Promote sustainability and responsible mining practices.

Education, Experience

• University degree (e.g. BSc, BEng) in engineering preferably Mechanical Engineering, Chemical Engineering or Mechatronics

• 18–20 years of proven leadership in technical roles focused on mining mobile and fixed equipment maintenance and lubrication, ideally within the South African market

• Minimum 5 years of technical team leadership with demonstrable success in achieving outstanding customer satisfaction from support & services.

• Proven expertise in mining equipment lubrication, reliability engineering and condition monitoring.

• Strong commercial acumen with experience driving technical and process‑improvement initiatives.

• Demonstrated agility in technical or operational environments.

Skills & Competencies

• Strong analytical thinking and problem-solving capabilities.

• Commercial acumen with the ability to assess financial and market impacts of technical decisions.

• Excellent communication and interpersonal skills, with the ability to influence a wide range of stakeholders.

• Conflict management and negotiation skills.

• Creative and innovative mindset focused on continuous improvement.

• Customer-centric approach with a strong service orientation.

• High levels of resilience, adaptability, and emotional intelligence.

• Strong sustainability awareness and commitment to responsible practices.

• Proven ability to prioritize workload and manage complex technical projects effectively.

Travel Requirement

Up to 75% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.