Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Team and advance your career as a

Offer & Onboarding Lead

In this role You will:

• Manage a team of SMEs, Senior Specialists and Specialists (size of 10 to 20 members) including resource allocation, retention and engagement working with and by coaching team members
• Ensure consistent and reliable service delivery under domain scope, leading the team to delivery to the defined targets
• Ensure horizontal and vertical alignment of strategic direction and vision across multiple teams to ensure teams are operating in alignment with global processes and customer needs
• Develop and maintain sound working relationships with key collaborators at all levels within the organisation.
• Develop the organizational and people capabilities that will enable the team to continuously compete and excel along with a solid back-up system and succession planning
• Be involvement in projects/ initiatives locally and globally
• Lead through change management initiatives while maintaining and driving team engagement
• Resolve any complex issues that are called out by the team and oversee and supervise performance
• Support the implementation of new solutions for Offer & Onboarding processes and proactively identify, propose and implement continuous improvement opportunities
• Implement and monitor the Quality framework to ensure Quality Assurance, Quality Audit, Quality improvement and Knowledge management initiatives are running effectively
• Drive a culture of continuous improvement towards operational excellence
• Create an inclusive environment recognising diversity of team members, create open and trustful communication among teams
• Build capability through inspiring teams to learn new skills, adopt new practices and seek growth opportunities
• Move at a high pace while collaborating, managing risks, communicating, thinking globally and while demonstrating BP’s values, behaviours and mindsets
• Continuously promotes Agile methodology through both adopting agile principles and actively championing agile at every opportunity
• ‘Think Digital’ to apply deep digital expertise to problems, through understanding and promoting automation and through analysing data to create breakthrough solutions

What You will need to be successful:

• Prior experience in HR Shared Service / service centre in a multi-national organisation, multi-national and multi-lingual environment
• Proven track record in managing delivery teams in a shared service environment in a multi- national organisation
• Track record of team development and driving strong performance within a diverse team
• Proven experience in delivering high quality customer experience
• A passion and interest in emerging trends in service management & customer experience and how this can enhance business performance
• Striving for problem solving attitude (including diagnosis, critical thinking), comfortable using analytics to identify outcomes and influence decision making
• Strong communication (verbal & written) and strong stakeholder management skills
• Digital fluency - comfortable and competent using technology to enable and enhance ways of working and thinking
• Group mind-set - demonstrating an understanding of the value of, and ability to develop, high quality, trust-based relationships with P&C colleagues & with the wider organisation - leaders & employees
• Self-awareness, actively seeking input from others on impact and effectiveness
• Effective team player attitude to work successfully across organisational boundaries
• Skills to apply judgement and common sense - demonstrating good understanding of client's business
• Integrity; role model of BP Values & Behaviours to others in the function and business
• Cultural fluency - to operate successfully across cultural boundaries with sensitivity
• Proficiency in English language

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.