Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

Regional Vice President, Site Operations – Lead Multi-Region Retail, Fuel & Restaurant Operations at National Scale

TravelCenters of America (TA), part of bp, operates more than 270 travel centers, fuel locations, QSR and full-service restaurants, and truck service facilities nationwide. With new executive leadership and a multi-year transformation underway, TA is modernizing operations, elevating guest experience standards, and strengthening its culture of safety, accountability, and operational excellence.

We are hiring a Regional Vice President (RVP), Site Operations to lead a multi-state, multi-unit operational division with full accountability for retail, fuel, quick-service restaurants (QSR), and full-service restaurant (FSR) businesses. This is a high-visibility, high-impact leadership role responsible for operational consistency, financial performance, safety, talent development, and brand execution across a large field organization.

You’ll join TA at a pivotal moment—where modernization, operational discipline, and scalable processes are core to our strategy. This role is for an operator with deep multi-site leadership experience who thrives in the field, leads with data and accountability, and delivers results in fast-paced, complex operational environments.

Location & Travel
This is a travel-intensive, field-based leadership role (50–75% travel). You may reside anywhere within reasonable access to the Western US Region. Locations like Las Vegas, Dallas, Chicago, or others near a major US airport.

What You Will Lead

• Lead multi-region, multi-unit field operations across retail, fuel, QSR, and full-service restaurant locations.

• Develop and mentor District Managers and field leaders, building a strong and scalable leadership pipeline.

• Drive operational excellence through consistent execution of brand standards, SOPs, safety protocols, and service expectations.

• Own full regional P&L performance, using data, KPIs, and operational insights to meet revenue, profitability, and productivity targets.

• Improve labor, inventory, and resource optimization, ensuring disciplined, efficient operations across all business lines.

• Support pricing decisions, capital planning, and regional investment priorities in partnership with senior leadership.

• Ensure regulatory compliance and internal policy adherence across all sites.

  Champion operational transformation initiatives, including new service models, process improvements, and technology rollouts.

• Partner cross-functionally with Finance, People & Culture, Operations Strategy, Marketing, IT, and Safety to deliver enterprise goals.

• Serve as the key liaison between field operations and senior leadership, providing transparency into risks, performance, and opportunities.

• Elevate guest experience and service excellence, ensuring TA delivers a clean, friendly, and safe environment across all retail and restaurant offerings.

Aims & performance indicators will include:

• Regional Revenue Growth & Profitability (RCOP)

• Operational Consistency & Compliance

• Guest Satisfaction & Brand Standards

• Leadership Development & Succession Readiness

• Employee Engagement & Retention

• Strategic Initiative Execution

• Safety & Regulatory Compliance

What You Bring

• 15+ years of progressive operational leadership in multi-unit, multi-region retail, restaurant, hospitality, convenience, or fuel operations.

• Proven success leading large field teams and driving performance across various locations or a large geographic footprint.

• Strong financial acumen with demonstrated ability to own and influence a multi-market P&L.

• Experience leading transformation, scaling operational improvements, and implementing new tools or service models.

• A leadership style rooted in accountability, collaboration, and the ability to inspire and develop others.

• Clear, confident communication skills and the ability to influence senior executives and field teams alike.

• High integrity, operational discipline, and commitment to safety and compliance.

• Ability to travel extensively across the US (50–75%).

• Bachelor's degree preferred; equivalent experience considered.

• Proficiency in Microsoft Office and operational systems.

• Valid driver’s license.

With Us, You’ll Enjoy

• Competitive salary and annual bonus opportunity

• Medical, dental, vision, and life insurance

• 401(k) with company match

• Paid vacation and holidays

• Tuition reimbursement

• Company-paid training and advancement opportunities

• Relocation assistance (relocation not required)

Not all benefit plans are available to all team members. For a full list, visit: https://www.ta-petro.com/careers/working-at-ta-travel-centers

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

This role requires frequent verbal communication and strategic engagement with senior leaders and cross-functional partners. While primarily focused on leadership, planning, and oversight, this role will visit locations and inspect operations, which may involve standing, walking, or navigating operational environments. Lifting or moving objects up to 50 lbs may be required on rare occasions. Visual acuity is essential for reviewing operational data, facilities, and service documentation. All tasks are performed with or without reasonable accommodation.

Work Environment

This role operates in a dynamic field-based environment, including regular travel to indoor and outdoor locations across all seasons. Site visits may involve exposure to operational environments typical of retail, fuel, QSR, and restaurant facilities. These environments may include mechanical noise, diesel fumes, moving equipment, and surfaces affected by grease, oil, or other substances. The role may also involve proximity to vibration and other physical conditions associated with active service locations. Appropriate safety protocols and personal protective equipment are provided and expected to be used during all site inspections.

Disclaimer

This job description may not list all duties for this position. The incumbent in this position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

How much do we pay (Base)? USD 120,000.00 - 180,000.00

*Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting.

This position is eligible for US Benefits – Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits. We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee. You may learn more about our generous benefits at Core U.S. Benefits.

Travel Requirement

Up to 75% travel should be expected with this role

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Commercial Acumen, Communication, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Knowledge Sharing, Leading transformation, market, Negotiation planning and preparation, Offer and product knowledge {+ 14 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.