Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

People, Culture & Communication (PC&C) Operations & Advisory (O+A) is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP’s footprint. O&A are the first point of contact for P&C related matters; the team are policy and process experts, dedicated to delivering the best customer experience.

The purpose of the Core People Services specialist role is to provide guidance and information to employees, managers and HR on employee process and data changes, across the breadth of the Workday processes. The analyst administers offer & onboarding, employee data changes and manages any associated cases such as work schedule, location, personal data, etc.

Key Accountabilities:

• Understand the relevant procedures and processes for the relevant businesses, as well as the internal processes.
• Provide support to employee and organization as and when required and respond to inbound queries.
• Ensure employee and organization data integrity is maintained during workforce administration processing, following data management processes and procedures
• Perform transactions and manage associated tasks for offer & onboarding, employee personal and job-related data service requests.
• Deliver record/document image management services according to agreed performance target and statutory legal, fiscal, or regulatory obligations.
• Work closely with other Specialists within O&A in resolving operational issues, understanding processes while ensuring that overall operational objectives are met, ideas shared, and lessons learnt
• Investigate, liaise, and resolve issues involving multiple systems and stakeholders in support of the resolution business escalations.
• Work collaboratively with other regions to identify, raise, and apply continuous improvements to services, ensuring the Standard Operating Procedures are updated and maintained on the relevant site
• Support acceptance testing for O&A technology changes
• Willingness to support ad hoc business and Services & Solutions project work as required

Key Requirement:

• Bachelor’s degree is preferred or relevant experience
• Minimum of 1-2 years of relevant previous experience
• Foundational knowledge of CRM systems (Salesforce)
• Proficient in using MS Office
• Foundational knowledge of Reporting & Analytics (Power BI)
• Foundational knowledge of HR system such as Workday
• A continuous improvement approach; seeking simple, ‘best fit’ solutions to challenges

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.