Entity:

Customers & Products

Job Family Group:

Procurement & Supply Chain Management Group

Job Description:

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!!

Role Overview :

The Delivery Coordinator role is responsible for the timely, accurate, and safe execution of GSC logistics and delivery operations, assuring cost and service efficiency to meet the GME offer to the Customer. The Delivery Coordinator works closely with Global GBS Order Management team, Houston GSC team, and third-party Delivery Agent Contractors and Manufacturing plants as required. The Delivery Coordinator supports delivery of the agreed Marine and Energy operational and financial performance with an outstanding customer service. The Delivery Coordinator actively participates in initiatives related to continuous customer service improvement and logistics costs savings. These deliverables must be achieved ensuring compliance with Code of Conduct, safe and compliance operation, and adherence to OMS operating elements across the entire supply chain operations and third-party contractors.

Shift Timing : 7:30 pm to 3:30 am (US Shift)

Responsibilities:

· Responsible to coordinate Marine and Energy Logistics and delivery operations for the Americas to implement in full and on time delivery to Customers. This requires robust communication and working closely with the Marine and Energy 3rd party Delivery Agents, GBS Order Managers, GSC Supply Planner and GSC Customer Fulfillment.

· Attend Daily Open order review and respond to critical issues from Order Managers through Teams Customer Care room – Americas chat.

· Daily management of orders using reporting (Marine and Energy Open Order report, Delivered Not Invoiced dashboard for orders requiring delivery receipt notification and fulfilment) and Manta/SAP systems for management of Marine order and SAP only for Energy orders

· Ensure all SAP logistics steps, including the goods issue of the sales order, are performed in a timely manner (24/48 hours) by Delivery Agents in the Logistics Portal.

· The Delivery Coordinator must step in to assist or provide basic troubleshooting on transactions or diagnose and call out issues to BP Logistics Advisor. This includes supporting resolution of inventory discrepancies impacting order closure with Delivery Agents and Customer Fulfillment

· Responsible for sales order entry and exports for raw material additives

· Deliver service level agreements (Order to Cash, Customer Complaints, In full on time, etc) with Marine business in supporting achievement of financial and operational targets. Support Delivery Agent performance management to deliver service level agreements.

· Ensure conformance to Marine global procedures and policies on logistics and deliveries including administration.

· Handle purchase orders for services

Handle Plant Coordinator stage gate for new product set ups or changes for Distributors

Job requirements & qualifications:

Education

Bachelor’s degree; 5-8 years of service / supply management experience. Marine supply chain and lubricants product knowledge is an added advantage ​.

Experience:

Five years of service/supply management experience. A good working understanding of standard methodologies in supply chain management, procurement, operations, planning, inventory control, systems, safety, warehousing, and distribution. Strong leadership, negotiation, and networking skills; experience in leading projects that demonstrate driving continuous improvement.

SAP experience

Skills & Competencies:

Performance Bias - focuses effort and prioritizes work to deliver outstanding business value; Business Awareness - demonstrates understanding of internal and external customer needs and goes above and beyond; Great Teammate - ability to work with multiple teams at one time; Innovation - strives for breakthrough and thinks outside of the normal parameters; Self-starter - able to work with a team of professionals located remotely. Additionally: Business Partnering, Logistics & Warehouse Management, Customer Service Management, Business Partnering, Commercial Acumen, HSSEQ, End to End Supply Chain, Transformation & Change Management.

Why join bp

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to encouraging an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Agility tools, Business Acumen, Commercial Acumen, Digital Fluency, Inventory Management, Logistics Management, Negotiating, Negotiation planning and preparation, Project Management, Risk Management, Strategic Thinking, Supplier Relationship Management, Supply chain management, Sustainability awareness and action, Value creation and management

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.