Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

At bp, we are transforming energy for people and our planet. We’re looking for a Retail Operations Manager who thrives on improvement and collaboration! You’ll lead our Luxembourg retail network, inspiring teams to deliver safe, efficient, and high-performing operations every day.

Key Accountabilities

• Lead and continually improve operations across COCO and COFO stations, meeting bp’s quality, safety, and service standards.
• Build collaboration with Finance, HSSE, HR, and Asset Management to deliver business and compliance goals.
• Develop and coach site managers and partners, empowering them to reach their full potential.
• Oversee workforce planning, site performance, and cost management to ensure sustainable results.
• Strengthen supplier and partner relationships, ensuring excellence in service delivery.
• Coordinate daily retail operations and promote transparent, proactive communication across all teams.
• Investigate operational and compliance issues, resolving them efficiently and constructively.

About You

• Demonstrated experience in retail operations management, ideally within energy, fuel, or convenience sectors.
• A growth mindset with a passion for learning and improving.
• Excellent collaboration, analytical, and communication skills.
• Ability to engage and motivate diverse teams.
• Fluent in French, German and English; Luxembourgish is an advantage.

Why Join Us

At bp, we support your development and success! You’ll have access to:

• Competitive pay and annual bonus opportunities.
• Comprehensive health and retirement plans.
• Flexible time off and hybrid working arrangements.
• Learning and international career growth opportunities.
• A respectful and inclusive environment where every voice counts.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the recruitment process, please let us know. We are committed to providing support to ensure equal access for all candidates.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.