Entity:

Customers & Products

Job Family Group:

Procurement & Supply Chain Management Group

Job Description:

The role holder assumes operational responsibility for the management and tracking of customer contracts ensuring compliance with legal requirements (local legislation and bp compliance). Support Sales as needed in the process of creation, review and execution of contracts. Drive standardization and simplification of contract management activities in the market by maximising and embedding available digital tools (such as CLM Docusign).

Job Summary

• Operational delivery of contract management processes.
• Gate keep contracts in creation stage to ensure compliance to local law and Castrol T&Cs, internal policies (e.g. pricing, credit terms, service offer eligibility), and Minimum Contracting Requirements (MCRs).
• Own the maintenance of CLM DocuSign and other contract management digital tools.
• Use robust analytics and MI to track and monitor contract performance and compliance. Use outputs to flag need for interventions and actions for the operations and sales teams in the markets.
• Identify risk, gaps, and renewal opportunities proactively to support sales in the customer life cycle.
• Support internal and external audits ensuring our data, documentation and processes are readily available and up to date.
• Accountable for ensuring all contracts are maintained and stored in CLM DocuSign tool.

Qualifications

• University degree or above
• Experience within lubricants business and deep understanding of contract management activities is a requirement
• Great understanding of key business processes such as Lead to Contract
• Understanding of applicable laws and regulations (e.g., tax, import/export, data protection, etc.) relevant to contract execution and compliance

Skills & Competencies

• Strong customer management and engagement
• Very strong service and action orientation needed
• Continuous improvement and future focus demeanor
• Fluent in Spanish and English
• Competencies:
• Contract management - Mastery
• Customer value proposition development and engagement - Skilful
• Delivers an effortless customer experience - Skilful
• Using operational tools to improve customer experience - Skilful
• Eye for business – Skilfu

Work Location & Shift Pattern

Santa Fe offices - 8:00am to 5:00pm

Hybrid - 2 days remote and 3 days in the office

Why join us

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits (https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility tools, Analytical Thinking, Business Acumen, Contract Creation, Contract handover and implementation, Contract Management, Digital Fluency, Negotiating, Negotiation planning and preparation, Sourcing strategy, Supplier Relationship Management, Supplier Selection

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.