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Job Description:

Castrol, a global leader in lubricants and part of the bp group, is driving forward with its bold new strategy: Onward, Upward, Forward. This approach focuses on advancing mobility solutions, improving industrial performance, and exploring progressive diversification through digital innovation and circularity. As Castrol continues its transformation journey, the Customer Communications and Change Specialist will play a pivotal role in delivering high-quality outcomes for both customers and internal partners. This role is centred on highly effective communication and change efficiency, ensuring that strategic initiatives are clearly articulated, embraced, and successfully executed across the business.

The Customer Communications Specialist will support our digital transformation journey by delivering an improved communication and engagement plan that enriches the customer experience and internal alignment. This includes leveraging digital tools, analysing engagement trends, and driving change through clear, consistent, and impactful messaging.

This role is ideal for a candidate who thrives in a dynamic environment, is passionate about innovation, and is committed to delivering customer-centric outcomes through communication perfection and change leadership.

Please note: All bp ANZ employees must be Permanent Residents or Citizens of Australia or New Zealand.

About the Role

• Implement a communications engagement plan aligned with Castrol’s transformation and growth priorities.

• Leverage digital platforms and tools to deliver targeted, timely, and effective communications to Castrol customers and internal partners.

• Provide actionable insights and analytics to the ANZ leadership team and broader sales business to advise decision-making and improve engagement.

• Support the Customer Operations team in identifying, prioritizing, and implementing initiatives that improve the Castrol Customer Offer and Experience.

• Champion the adoption and integration of Salesforce Marketing Cloud and Account Engagement platforms as core digital engagement tools.

• Drive internal communication initiatives that support change efficiency and develop alignment across teams.

• Strengthen customer touchpoints across the order-to-cash journey to improve satisfaction and operational efficiency.

• Contribute to day-to-day activities that support the broader Customer Operations and Transformation agenda.

About You

• Experience in administrative or communications roles, ideally within a customer-focused or transformation environment.

• Exceptional written and verbal communication skills, with the ability to tailor messaging for diverse audiences.

• Strong organizational and multitasking abilities, with a proactive approach to managing priorities in a fast-paced setting.

• High attention to detail and a commitment to delivering quality outcomes.

• Excellent interpersonal skills, with the ability to build relationships and influence across functions.

• Proficiency in Office365 and familiarity with digital communication platforms (e.g., Salesforce, EDM tools).

• A collaborative approach and a “can-do” demeanor, with a passion for continuous improvement and innovation.

The Benefits

bp offers a vibrant, collaborative work culture and a company that closely follows its values of ‘Who we are’. We are dedicated to developing your career and reward our people with a driven package coupled with benefits that reflect our values:

• Generous salary package including annual bonus program, 12% super, share offer & phenomenal fuel discounts.

• Excellent work-life balance & flexible working arrangements.

• Collaborative environment that celebrates achievements, diversity and culture.

• Ongoing career opportunities in a global organisation.

• Supportive team with a safety-first approach.

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.