Entity:

Finance

Job Family Group:

Operations Group

Job Description:

Thinking about your future? So are we. We’re working hard to deliver energy to the world today and tomorrow. But we can’t do it alone. As a valued member of our early careers programs in India, you will work with us to shape the future of our organization. ​

Why join bp? ​

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. Our people want to play their part in solving the big, sophisticated challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices at Pune, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions as an integrated part of bp.

Join our team, and develop your career in an encouraging, forward-thinking environment! And that's what our Finance, Business & Technology (FBT) organization is here to do – put digital at the heart of our business and accelerate the transformation of bp's business processes across the globe. We are business process professionals, working as a unified organization across finance, customer service, procurement, trading, HR services, tax and other functional areas to fully support BP in its global operations and aims, driving cutting-edge digital solutions and agile ways of working.

As the Finance, Business & Technology (FBT) organization continues to grow and accommodate more, it can deliver additional value in six core areas:

• Risk and control: Enhancing BP's business and system controls through improved governance and implementation of global process designs, systems templates and control frameworks.
• Process effectiveness: Increasing cash and working capital delivery; improved process effectiveness and reliability through delivering an accurate outcome first time.
• Process efficiency: Driving commonality of global processes and building these into standard templates to be incorporated into our ERP (Enterprise Resource Planning) systems implementations and our continuous improvement activities across operational processes.
• Quality service: Delivering enhanced customer services to the businesses we serve and BPs customers, through our well-trained, professional people.
• Capability: Developing future leaders for the organization through talent management BP and career mapping and developing deep expertise in the domain of process.
• Business Partnering: Establishing a strong business understanding and developing professional guidance to optimize and increase business with our stakeholders and customers

Your early careers program

The 12 months’ programme that enables you to gain the capabilities and exposure to deliver value for bp and its partners and customers. You will build your experience through meaningful assignments, develop transferable skills for the future, and have a dedicated network of support to help you succeed. During the programme, you will have opportunities to move within the business areas to gain practical job knowledge and develop your capabilities.

About the discipline: FBT Customer

FBT Customer is integral to building bp's distinctive capabilities and enhancing key processes. To achieve this, we collaborate closely with the wider business and customers across the globe to effectively build, segment and manage trades and our customers

Role and Responsibilities

• Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals.
• Provide customer service via the internet, phone, fax and email to support activities.
• Execute day-to-day customer service-related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service function core values.
• Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
• Support FBT activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues.

Requirements

• University Degree preferred (in Business, Finance or related fields)
• Excellent written/oral communication skills and ability to build effective working relationships
• Strong time management and organisation skills
• Highly motivated
• Sound knowledge of MS Office applications
• Strong analytical skills; experience reviewing data and analysing trends.
• Experience troubleshooting and identifying root cause.
• Ability to work in a fast paced, changing environment.
• Ability to prioritize work and change direction as needed

Location

You will be based in our Pune office.

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/ accommodation related to the recruitment process, please inform your placement coordinator.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Maintenance Planning, Maintenance Scheduling, Operations readiness planning, Operations turnaround coordinating, Operations Turnaround Preparation, Site operating procedure development, Turnaround common process, Turnaround Planning, Turnaround pre-start-up assurance, Turnaround Scheduling, Turnaround scoping, Work Packaging

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.