Concerns Advisor / Employee Relations
Bp
são paulo, state of são paulo, brazil · Brazil
Posted on Oct 18, 2025
Job Family Group:
Ethics & Compliance Group
Job Description:
As all roles in our global locations require professional-level English, we kindly ask that you submit your resume in English.
Role Synopsis
The purpose of the Workforce Concerns Program (WCP) and the BI Function is to ensure that concerns raised by the workforce are handled appropriately, consistently and investigated (when needed) in a timely and effective manner by trained investigators. The WCP and BI work closely with E&C and subject matter experts from partner functions to ensure that concerns are resolved, and lessons are learned and shared where applicable.
The WCP team is accountable for effectively and efficiently managing all cases captured in the Case Management System (CMS). This includes enquiries and concerns raised through the employee concerns helpline (OpenTalk) and matters raised to Ethics & Compliance Liaisons (ECLs) who are accountable in each business to manage this process. The WCP team actively promotes timely handling and resolution of these concerns and has a shared responsibility with the BI investigation team for building and maintaining relationships with ECLs to ensure quality and compliance with related policies.
The WCP Case Advisor will be responsible for managing/handling assigned employee concerns and related cases from submission to closure. They will also work closely with the BI investigation teams, ECLs, E&C Regional Advisors and Ethics & Compliance Liaisons (ECLs) who have accountability for local concerns activities.
The WCP Case Advisor drives efficient and effective resolution of these cases while ensuring communications with the workforce who have raised concerns, referred to as concerned individuals (CIs), are occurring. This is an important role supporting the management of employee concerns and the associated risks.
Key Accountabilities
- Management of the concerns and enquiries raised by the employees by applying active case management processes and procedures efficiently and effectively as required by BP policies and the Code of Conduct, working closely with other colleagues in the WCP team.
- Management of an assigned portfolio of businesses and functions, the evaluation of new submissions entered through the OpenTalk system and performance of an initial case triage. This triage is undertaken to determine the most appropriate way to manage a concern. The triage conversation may involve other SMEs and may result in referring the case to the relevant BI Investigation team, or to the ECL to resolve either by local investigation or by undertaking other management action.
- Management and oversight of interactions and communications with the CIs to ensure responsiveness. Oversight and maintenance of records in CMS to ensure conformance to the requirements of the Management of Concerns and Investigations policy.
- Building and maintaining effective relationships with functional partners such as E&C Advisors, P&C, S&OR and BP Legal and advising on case management processes. Provision of support to the BI Investigation teams in overseeing local investigations, as requested.
- Monitoring case cycle times to drive timely resolution of concerns and raising to management if needed. Review of outcomes of local concerns management for consistency, rigor and tracking any remedial actions, including process improvements and, where appropriate, disciplinary outcomes.
- Development of a strong network across the assigned businesses and functions to provide effective liaison for the management of concerns and responses to enquiries.
Essential Experience and Job Requirements
- 5 - 7 years of relevant work experience (required)
- Strong capability in exercising sound judgment particularly in areas of ambiguity
- Formal qualifications constituting university degrees, examination certificates that confirm a level of educational attainment or licenses.
- Fluency in the English language
- Intermediate Spanish will be considered a PLUS
Desirable criteria
- Former employee relations, people and culture or ethics and compliance experience.
At bp, we recognise and support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. Bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are relevant, so we offer benefits to enable your work to fit with your life!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
