Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of a coordinated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our People & Culture Team and advance your career as a

People Care Advisory Specialist (Fixed term)

In this role You will:

• Be first point of contact for employees, line managers and people advisors, supporting full employee life cycle query resolution via live channels e.g. chat and case management

• Use our operating framework and service enabling technologies to manage queries

• Create, update, triage and/or resolve cases according to our services commitment

• Proactively seek advice on unclear processes and suggest solutions to problems

• Evaluate high risk cases/trends and deliver regular updates to leads

• Perform initial investigation for technical issues and triage them to the centralized application support team

• Identify and execute continuous improvements opportunities

• Support knowledge creation and maintenance

• Support global change and implementation projects

What You will need to be successful:

• Proficiency in English language

• Excellent communication skills

• Flexibility and resilience to manage evolving processes and workload

• Strong multitasking ability to manage customer interactions and administrative tasks efficiently

• Good problem-solving skills

• Foundational knowledge of Workday or other HR data management system is good to have

• Experience using CRM platforms like Salesforce and is good to have

• Knowledge of German / Dutch / Polish is good to have, but not required

• Experience in HR is an advantage

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements

• Life & health insurance, medical care package

• Flexible working schedule: home office up to 2 days / week, based on team agreement

• Opportunity to build up long term career path and develop your skills with wide range of learning options

• Family friendly workplace e.g.: Extended parental leave, Mother-baby room

• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

• Possibility to join our social communities and networks

• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

Relocation may be negotiable for this role

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.