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Job Description:

As all roles in our global locations require professional-level English, we kindly ask that you submit your resume in English.


At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, o8ering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We’re looking for driven, daring enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

The HR Services Analyst is responsible for processing data changes through di8erent parts of the employee lifecycle using Workday and Salesforce. The role involves providing information and guidance to bp employees and PC&C on employee processes and data changes across the breadth of the Workday solution. The role requires strong customer service skills, digital fluency, and the ability to navigate a tiered support model. The purpose of this role is to ensure legal, fiscal, and regulatory requirements are met while supplying to continuous improvement activities.

Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally from a number of business & technology centres and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy process and digital guides dedicated to delivering the best customer experience. The purpose of the Core People Services Specialist role is to process data changes through different parts of the employee lifecycle using Workday and Salesforce also provide
information and guidance to BP employees and PC&C on employee processes and data changes across the breadth of the Workday solution.

Key Accountabilities:

o Have a sophisticated understanding of internal processes including line of
business specific processes & procedures.

o Perform transactions and handle associated tasks for employee personal
and job-related data service requests including HR for HR requests.

o Ensure that employee and organization data integrity is maintained in
Workday when performing high impact transactions following processes &
procedures i.e. supervisory organization unit changes multiple reporting line
changes job changes Work schedule changes transaction corrections
rescinds

o Develop and implement plans for flawless execution of larger scale ad hoc
projects (10-20) that require Operations and Advisory processes to be carried
out in mass

o Be solution focused work closely with other Operations teams wider
Operations & Advisory & Solutions teams to chip in to client and/or
enhance relationships ways of working

o Be an ambassador for change encouraging agile ways of working &
improvements to day to day activities domain expert areas.

o Deliver record document image management services according to agree
performance targets statutory legal fiscal or regulatory obligations

o Ensure alignment to process maps standard data input forms.

Assist in coordination of acceptance testing for O&A technology changes
o Undertake other work in support of service area O&A as required.

Education Requirements:
o Bachelor’s Degree or equivalent experience.

Skills:
o Strong customer service skills

o Digital fluency – strong systems computer skills experience across full
spectrum of O8ice programmes analytical support tools

o Confirmed ability to skillfully navigate tiered support model

o Knows when to seek support from other domain experts

o Numeracy & analytical thinking – able to generate quickly e8ectively analyze
range of data to deliver accurate timely information to advise business
decisions

o Excellent personal organizational skills – good balance of being proactive
and reactive; ability to handle multiple priorities complete tasks on time.

o Psychological safety

o Continuous learning

o Legal and regulatory environment and compliance

o Collaborator management

o Continuous improvement

o Organizational knowledge

o Analytical thinking

o Agile core principles

o Resilience

o Partnership

o Coaching

o Customer centric thinking.

Experience and Job Requirements:
o 1 to 3 years of relevant experience.
o Must be proficient in English and Portuguese.
o Proficient in Spanish is desirable.

Technical:
o Sophisticated knowledge of CRM systems
o Sophisticated knowledge of Reporting & Analytics
o Sophisticated knowledge of HR Systems such as Workday
o Demonstrated ability to administer HR systems processes efficiently
effectively
o Able to provide level of support to employees who have restricted access to
service channels due to technology or language limitations
o Risk Management – acts with high level of integrity respect for data privacy.
Takes steps to mitigate against risks in this space knows when to call out
any concerns.

Behavioral:
o Solutions focus – seeks to identify solutions that make improvements to
processes which will give to business enhance ways of working

o Relationship management – Ability to build be a great partner with
customers. Is building applying skills in active listening can communicate
effectively (written verbal)

o Business insight & customer focus– keeps up to date with internal external
context seeks understand relationship between their activity local business drivers. Aware that HR is enabler of business seeks ensure HR solutions lead
enhanced business

o Is continually enhancing self-awareness actively seeks input from others on
impact effectiveness

o Applies judgment common sense - able use insight good judgement advises
actions taken ensure solutions are pragmatic

o Works well independently as member of team proactively providing support
colleagues.


Why join us
At bp, we support our people to learn and grow in a diverse and high-reaching environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we o8er benefits (https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.