Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of finance business & technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at FBT Malaysia. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

Role Synopsis:

People & Culture (P&C) Solution & Services (S+S) is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for BP from a number of geographical delivery centres as appropriate for BP’s footprint. S+S are the first point of contact for P&C related matters; the team are policy and process experts, dedicated to delivering the best customer experience. This role manages team of analysts within P&C S+S who deliver retail services processes. These services span the efficient and effective resourcing for the Retail stores across Australia for all in store positions (Store Manager, Assistant Manager and Customer Service Representatives) and queries management. Build relationship with collaborators across P&C community and Retail Leadership.

Key Accountabilities:

• Full Team Management responsibilities of managing a shared service delivery team, ensure service is delivered as per performance targets while proactively guidance, coaching and developing team members’ skills, competencies, and knowledge.

  • Manage and deliver Key Performance Indicators (KPI) for the retail resourcing team & Retail support team.

  • Contribute to P&C S+S Business Continuity activities as applicable highlighting critical resources and activities

  • Understand the relevant procedures and processes for the relevant Businesses, as well as the internal processes.

  • Manage on the ground delivery, respond to service demands and requests in CRM as they arise and conduct Retail Services quality assurance activities.

  • Handle partner concerns in a timely manner and lead team in Root Cause Analysis (RCA) of either processes/behavioural change, while ensure team compliance.

  • Manage operational process improvements, technical changes and legal, fiscal and regulatory (LFR) changes to Retail Services in alignment to the strategic direction with related Retail community, including requirement gathering, impact assessment, liaising with Solutions team (if any), testing, co-ordinating team members to complete large scale testing where required, managing cutover activities, and providing partner updates.

  • Manage the transition and projects of new functionalities and systems into the portfolio by representing/coordinating the team and in project calls, process design, planning and implementing action items on time and in high quality, post go live monitoring and stabilization. • Ensure effective collaboration of GBS P&C S+S Retail Services team members between Malaysia and Australia to deliver smooth execution of “business as usual” and project deliverables

  • Develop and maintain sound working relationships with key collaborators, customers and external service providers. This includes GEOs, GSOs, CoEs and the wider P&C communities

Essential Education:

• University degree

• 5+ years of relevant work experience and minimum 3 years of leadership experience

Essential Experience and Job Requirements:

Demonstrates capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive. Technical Capability

• Actively developing breadth and depth within the HR specialist area and able to provide professional advice

• Prior experience of leading a team in a shared services environment in a multi-national organisation

• Customer Service Delivery experience across multiple countries and time zones

• Numeracy & analytical thinking – able to quickly and effectively analyse system generated data to provide insights and assimilate data and information from a range of sources to inform business insights

• Proficiency in using MS Office/Office365 applications and Enabling Services technologies. Business Capability

• Solution focus – identifies and recommends solutions which will contribute to BP and/or enhance relationships and ways of working

• Collaborator management – Ability to engage with and influence key business and HR partners. Uses partnering, basic consultancy skills and a ‘coach approach’ to build trust. Is continually enhancing skills in active listening, influencing and communication

• Business acumen & customer focus– keeps up to date with internal and external context, understands the relationship between their activity and the BP business strategy and drivers, and considers the commercial implications of HR decisions and actions. Always remembers that HR is an enabler of the business and ensures HR solutions lead to enhanced business effectiveness and results. Puts the customer/business at the heart of all recommendations and decisions Leadership & EQ Capability

• Group mind set -frequently looks beyond own area/organisational boundaries to consider the bigger picture and/or perspective of others. Successfully balances the needs of the client with local needs

• Is self-aware and actively seeks input from others on impact and effectiveness

• Applies judgment and common sense- able to use insight and good judgement to enable commercially sound, efficient and pragmatic decisions and solutions and to respond to situations as they arise

• Acts with integrity; demonstrates the BP V&Bs

• Cultural fluency - actively seeks to understand cultural differences and sensitivities

• Advanced knowledge of HR system such as Workday, SAP, TAS, Pageup

• Intermediate/Advanced knowledge of MS Office

• Intermediate/Advanced knowledge in using CRM systems

• Intermediate knowledge of Payroll

• A continuous improvement approach; seeking simple, ‘best fit’ solutions to challenges.

At bp, we provide the following environment and benefits to you!

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued!

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

• Life and health insurance, medical care package

• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.