Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities, scale, leveraging technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

“Mobility & convenience (M&C) Europe is a fuels convenience retail business with a network of around 6,000 bp and Aral branded retail sites across eight markets, serving millions of customers every day. Our purpose is simple: we provide energy to keep people moving – whether through fuel, coffee, food and EV charging. And our vision is to be the first choice for our customers. Through our strategy of building leading market positions, developing winning retail sites and offering compelling, locally tailored propositions we are delivering value to bp, our shareholders and our customers. Our teams are developing a mindset that is safe, customer-focused, commercially sharp and performance-driven – empowered to make every transaction count.”

Let me tell you about the role

Lead the delivery of high-quality operational insights across bp’s UK fuel retail business. Accountable for shaping the retail operations data strategy, ensuring robust performance reporting, and enabling data-driven decision-making that improves efficiency, compliance, and customer experience. Responsible for effectively supporting and challenging the UK retail operations team in minimising risk, maximising performance and delivering our strategy. Lead a small team of analysts and act as the key link between operational customers and bp’s wider analytics community. This role will need to successfully support consistent delivery whilst the business navigates change and growth

What you will deliver

Lead and develop a high-performing analytics team, fostering a data-driven and customer-focused culture.
Own the reporting and insights roadmap, ensuring alignment with business priorities and bp’s data strategy. Champion data-driven decision-making and challenge the status quo to drive innovation.
Design and deliver scalable reporting frameworks and clear KPIs for retail operations.
Translate complex data into actionable insights for senior leaders and operational teams, highlighting risks and opportunities.
Partner with Retail Operations leadership and collaborate across Finance, Marketing, Trading, HSSE, and Assets for integrated, customer-led solutions.
Guide the team and customers through periods of change, ensuring stability and adaptability.

Tailor data and insights to the needs of end-users, ensuring recommendations drive customer experience and strategic priorities.
Present analysis clearly to both technical and non-technical audiences.
Ensure data integrity, governance, and compliance with bp standards and in close collaboration with bp enabling functions like Technology and Marketing
Continuously improve reporting processes, leveraging automation and best practices.
Utilise external data sources and market trends to inform strategy.
Build strong relationships with internal and external customers.
Support business growth through presentations, digital content, and operational expertise.
Conduct store and field visits to understand operational context and customer impact.
Provide leadership and support in critical situations.
Undertake any other reasonable duties as required.

What you will need to be successful

Education:

• Degree or equivalent experience preferable

Experience and Job Requirements

• Proven experience in data-led roles within fast-paced retail or FMCG environments, ideally managing analytics in large, complex organisations.

• Strong technical expertise in Power BI (data modelling, DAX, dashboard design), Excel (advanced functionality, Power Query), and familiarity with SQL or similar query tools.

• Demonstrated ability to translate operational requirements into effective, actionable data solutions.

• Track record of leading, motivating, and developing high-performing teams or technical analysts.

• Highly organised, with strong planning, prioritisation, and attention to detail; comfortable handling and interpreting large datasets.

• Commercially minded, with a clear understanding of how data improves efficiency, compliance, and customer experience.

• Excellent customer management and communication skills, able to influence senior leaders and engage across all levels.

• Ability to challenge the status quo, drive innovation, and support the business through change and transformation.

• Self-motivated, resilient under pressure, and committed to continuous improvement and excellence.

• Ability to balance critical thinking with pragmatic problem-solving and proactive/reactive leadership.

Desirable Criteria
Knowledge of roadside retail industry and experience in field, store, or central support roles.

Familiarity with Lean, Continuous Improvement, or Agile methodologies.
Understanding of data governance frameworks and regulatory compliance (GDPR).
Experience in cross-functional programmes, especially those involving digital transformation or automation.

You will work with

Team & Stakeholders Overview
As Data and Insight Lead, you will join the Retail Programme, Data and Insight Team and will lead a high-performing team of analysts dedicated to supporting bp’s UK Retail Operations. Key Stakeholders will be:

Retail Operations leadership and frontline managers
UK Retail functional teams (HSSE, Assets, Convenience, Marketing), bp enabling functions (Technology, P&C), External partner and technology vendors.

Team Culture & Unique Selling Points:

Empowered Collaboration: We operate with a strong sense of partnership, encouraging open dialogue and shared problem-solving across functions.
Growth & Development: Team members are supported to develop their technical and leadership skills, with opportunities for coaching, mentoring, and exposure to cross-functional projects.
Innovation Mindset: We champion new ideas, leveraging data and technology to drive continuous improvement and deliver measurable business value.
Inclusive & Supportive Environment: Diversity of thought and experience is valued, and wellbeing is prioritised. Achievements are celebrated, and challenges are tackled together.
Impactful Work: The team’s insights directly influence operational strategy, performance management, and customer experience, making a visible difference to bp’s retail business.

Why join bp

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.