Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

As bp transitions to a integrated energy company, we must adapt to a changing world and maintain driven performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

Mobility & Convenience Europe is a leading fuel and convenience retailer with a network of 6000 bp and Aral branded retail sites in eight European markets and a team of around 13,500 colleagues serving millions of customers every day. Our vision is to become first choice for customers, improving our base business and crafting our future business all with safety and customer centricity at the heart of what we do.

About the role

This role is working with the Central Operations Team in our UK Retail business. Our team is the engine room of our retail business, supporting our 1200 company and independently dealer owned stores. We are a small but crucial team, and this role plays an integral part in ensuring all our stores remain operational.

The Dealer and 3rd Party Relationship Coordinator co-ordinates various operational activities including handling suppliers & third parties that support our operation (such as providing uniforms, collecting waste and supplying consumables like coffee cups, price labels, cleaning equipment & carrier bags) to ensure that all our stores receive excellent service, as well as driving value for bp by identifying cost savings and efficiencies. This role also supports our dealer business by handling contracts and coordinating the activities completed by our service centre in Budapest.

This role will be key in supporting the business to successfully balance the delivery of consistent operational completion with implementing change and growth.

What you will deliver :

Initiating and participation in tenders for services, materials and equipment as operations subject matter authority.

Ensuring all updates and performance from third party suppliers is supervised and shared

Management of third party contracts across all channels of trade to include but not limited to consumables, waste management, uniforms, hygiene services, car parking and cash collection. This will include developing and owning joint business plans and holding on or offsite reviews, as required by contract size.

Maintaining and negotiating contracts with core partners and service providers .Vendor management including set up and orders

Deal promptly with Dealer disputes and issues to secure payments and resolution through partner concern

Support in signing off and preparation of all dealer and franchise contracts and other agreements, ready to be then stored and maintained by our service centre.

Be responsible for control of invoices generated in SAP for franchise fees, marketing and promotional services, and utilities invoices

Responsible for the interface leadership of the Dealer support element of our service centre to ensure dealers receive the required service level including regular auditing/spot checking of contracts and all associated activities carried out by our service centre.This will include supporting our site support

You will work with :

Central Ops is a small team of six covering a diverse range of roles, from communications to labour scheduling as well as managing process and workload and measuring customer happiness. We have very different backgrounds but our skills compliment each together so that we collaborate in the best way to ensure our customer is kept front of mind, and we always have lots of fun! This role involves working with lots of partners across our business, from store teams, dealer account managers, procurement as well as senior leaders, and not forgetting our external third party suppliers. Overall this makes the role very multifaceted as you will maintain many different relationships and build a diverse network within bp.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Client Coordination, Data Analysis, Database Management, Data Insights, Data Mining Tools, Dealer Operations, Dealer Relations, Dealer Relationship Management, Office Coordination, Operations Coordination, Site Coordination, Supplier Collaboration, Supplier Communication

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.