Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

Mobility & Convenience Europe is a leading fuel and convenience retailer with a network of 6000 bp and Aral branded retail sites in eight European markets and a team of around 13,500 colleagues serving millions of customers every day. Our vision is to become first choice for customers, improving our base business and crafting our future business all with safety and customer centricity at the heart of what we do.

About the role :

The Insurance and Warranties Co-ordinator is accountable for the management of planned and reactive maintenance works that are undertaken due to an insurance claim (such as third party damage or weather damage), maintenance work on in-service equipment covered under a contractual warranty (such as new equipment under manufacturer’s warranty or extended install warranty) and for evaluating maintenance work quality as part of reactive and pro-active verification programme.

The Insurance and Warranties Coordinator is responsible for ensuring in-service equipment schedules are regularly updated and that all maintenance tickets are dispatched accurately by working closely with Contract Managers and Predictive Maintenance and Inspection Programme Analysts to identify in-service equipment replacement and warranties provided and root cause of maintenance tickets.

Insurance and Warranties Coordinator shall maintain the relationship with any insurance claims management appointed by bp

What you will deliver :

Management of in-service equipment schedules and electronic maintenance management system for equipment within warranty.

Awareness of warranties provided under contract.

Review maintenance tickets and ensure maintenance tickets are dispatched accurately.

Evaluate maintenance ticket root cause data to identify tickets under warranty scope.

Manage relationships with warranty suppliers and contractors.

Management of maintenance tickets resulting in an insurance claim.

Reporting of warranty performance and the reporting of maintenance performance to Maintenance Manager.

Reporting of insurance claims including accruals and insurance budget to Maintenance Manager.

Evaluate maintenance ticket, root cause data and maintenance programme results and identify quality issues or repeat issues.

Perform self-verification activity on maintenance works.

Participate in maintenance community of practices

Key Partners:

Maintenance Manager

Maintenance Contract Managers

Construction project managers

Operations team including customer specialists

In line with delegations of Authority

What you will need :

Previous experience of working in a maintenance management role is desirable.

You will work with :

The role is based in the Maintenance team, responsible for maintaining the 310 company owned forecourts in the UK.
Working in a retail, it is a fast paced environment that is ever changing.
The majority of sites are open 24 hours a day, 365 days a year
The team has a good mix of different experience, some team members have just joined while others have been in role for a number of years. The team focus is safety and maximising equipment uptime while focusing on best value.
Working closely with the Contract Managers and Predictive Maintenance and Inspection Programme Analysts, reporting to the Maintenance Manager.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Client Coordination, Construction, Construction Financing, Contractor Coordination, Contractor Insurance, Contract Review, Coordinating Programs, Coordinating Services, Data Processing, Incident Management, Insurance Contracts, Maintenance, Marketing Coordination, Office Coordination, Offshore Coordination, Power system protection and coordination, Program Coordination, Project Coordination, Reviewing Contracts, Site Coordination, Stakeholder Management, Warranties, Warranty Administration, Warranty Management, Warranty Processing

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.