Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Join our Team and advance your career as a

Rebate Analyst

The Rebate Analyst is required to have a deep understanding of Lubricants Customer Policy, the Lead-to-Contract process (including rebates), the systems and tools to enable them to efficiently support the relevant FBT teams, the Sales - and OpEX organisation. The Rebate Analyst is responsible for the setup, amendment, closure of rebates, for quarterly reviews and for updating the Rebate Master File. The Rebate Analyst also controls and validates the received data, ensures that the requested change is aligned with BP Delegation of Authority and with the Lubes Customer Policy.

In this role You will:

• Be the first point of contact for BP for any written form of enquiries from both new and existing customers and consumers or by internal customers within the BP Businesses.
• Interact with internal customers in a professional, friendly and efficient manner
• Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values.
• Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
• Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis
• Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimizing errors and resultant financial losses
• Manage the calculation of rebate payments
• Support Finance in controlling the overall accrual level by channel
• Manage new rebate agreement set ups and drive rebate master data clean up, simplification and future steps
• Manage ad hoc rebate enquiries from the field and support offer calculation
• Ensure fulfillment of customer rebate commitments

What You will need to be successful:

• University/College degree preferably in economics
• 1+ years’ experience in customer service and / or commercial & pricing positions
• Strong English language skills
• Advanced Excel knowledge
• High analytical skills
• High understanding of the business requirements and strategy
• Good understanding of cross-service functions relating to the business commercial activities, such as finance and purchase to pay

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Value Proposition, Digital Fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.