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Job Description:

Learning Operations (LO) is part of People, Communication & Culture (PC&C), sitting within Operations & Advisory, reporting into the Regional Service Owner (RSO) to provide a positive colleague experience.

Working together with our global learning teams, Learning Operations is responsible for learning implementation, the ‘silent’ end-to-end coordination and delivery of training internally including providing support. Day to day activity is managed through our systems; Salesforce and Cornerstone.

This position is responsible for the end-to-end management of logistical and delivery activity in line with the Learning Value Chain (LVC); ensuring that all tasks associated with the smooth running with the set-up, planning, training session and record maintenance, learning object creation are performed to a high standard and within the agreed timeframe. This role reports directly to the Learning Operations Team Lead.

Key Accountabilities and challenges

• Provisioning of the goods and services required in support of the rollout of training sessions. Identify and raise risks and issues, providing potential solutions to mitigate.
• Scheduling trainers and faculty in support of training sessions; liaising with multiple individual faculty and faculty vendors to this end.
• Select and confirm appropriate training venues against a defined list of criteria. Exercise judgement when balancing advantageous ‘met requirements’, including budget, when confirming choice.
• Timely ordering of training materials arrangement of special training requirements including among others the management of virtual or physical materials, the ordering of various IT services or catering and ensuring the availability of required tools (e.g. scrap cars, diesel oil etc.).
• Administer sessions, completing all session related tasks outlined in workflow tool (Salesforce), ensure that training records on bp’s learning management system (Cornerstone) are updated accurately and within agreed timeframes.
• Process all training assignments requested via Salesforce workflow tool into My Talent & Learning using appropriate training matrices and adhering to the operating model and delivery standards.
• Responsible for recording the costs (estimated and actual) for all goods and services contracted against a session – following up for invoicing within agreed timescales.
• Ensure accurate validation of learning costs and actuals in multiple payment systems (Ariba, Backbone, Fieldglass and Concur); and back charging it to the correct cost centre.
• Prompt and accurate processing of UFA (Upfront Agreement) with Inter-company team.
• Responsible for maintaining the absolute accuracy of the information held on Salesforce and Cornerstone.
• Create and manage learning objects, ensuring thorough testing and validation checks are in place.
• Ensure session schedule changes are reflected accurately and promptly in Salesforce and communicated to our vendors, learners and faculty.
• Ensure clear and accurate communication to all learning audiences via Salesforce, within agreed timescales i.e., provide full customer service to learners, partner, vendors, and colleagues through strong case management practices.
• Support the preparations audits by reviewing and updating process documentation.
  

Qualifications, Competencies & Approach

Essential Education & Experience

• Diploma or Bachelor's degree or equivalent experience in a relevant field

Perspectives

• Own your success - Demonstrates leadership and is accountable for driving team performance; Inspires teams to evaluate and enhance delivery of business outcomes; Models safe and ethical work practices and a culture of transparency
• Think big - Actively seeks opportunities to transform and enhance processes and systems; Constantly seeks ways to transform, improve and innovate; Builds the skills and knowledge of the team and promotes a collaborative team environment
• Be curious - Encourages a culture of curiosity across teams; Ensures the delivery and improvement of digital solutions to benefit customers; Supports the team to try new technologies, fail and learn fast and implement solutions at pace
• Effortless customer experiences - Drives team to understand customer needs and deliver digital seamless self-service customer experiences
• Digital first - Keeps up-to-date with digital innovation and seeks digital solutions for problems, Encourages the team to deliver creative digital solutions

Key Competencies

Technical Capability

• Basic understanding of data analysis, reporting and financial practices
• Digital fluency – strong systems and computer skills and experience across full spectrum of systems and technologies in use
• Good written and spoken communication skills in English; experience in positioning messages appropriately with different audiences

Business Capability

• Customer focus – all decisions clearly aligned to customer/business and bp wide strategy. Puts the learner/customer at the heart of everything they do and is confident to work within a framework
• Evaluating and driving ‘value-add’ solutions focus - deeply integrated to ultimately improve business engagement and positively disrupt, where necessary. Proven track record of improving/adding value and taking things to the next level
• Able to progress issues, and seek advice / escalate as and when required
• Able to demonstrate problem solving and customer service skills and experience

EQ Capability

• Resiliently adapt to change in priorities and be comfortable with process driven repetition
• A proactive team player, able to work collaboratively across a team, willing to work in agile ways outside of scope of own role and happy to be of aid with other activity as and when required
• Excellent personal organisational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time and with attention to detail
• Is continually enhancing self-awareness and actively seeks input from others on impact and effectiveness
• Applies judgement and common sense at scale - demonstrates global understanding of the wider business in support of cross segment/border working and ability to apply sound judgement / wise counsel

Desirable Criteria

• Experience and understanding of procurement ways of working
• Proficient in using Salesforce systems
• Proficient in using Customer Relationship Management systems
• Proficient in using Learning Management Systems
• Proficient in using MS Office applications

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued
• Possibility to join our social communities and networks
• Learning opportunities and other development opportunities to craft your career path
• Life and health insurance, medical care package
• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.