Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

Join our Castrol Team and advance your career as Sales & Customer Operations Specialist!

This is an office based role with the possibility to work from home 2 times per week.

The role holder assumes operational responsibility for the sales enablement in the execution of sales support activities in the market that enable operational delivery of key customer management processes end-to-end (Lead to Contract, Order-to-Cash, Aftersales, Customer Service Offer), for all applicable market sales channels.

In this role You will:

• Manage the effective integration of activities which impact our ability to provide a high quality customer experience to our customers, improving sales force effectiveness and efficiency, enabling an efficient cross-functional interface between sales, customer service, supply chain and the customer.

• Provide comprehensive support to the front-line market sales team, engaging regularly with sales managers and customers to deliver our customer service offer.

• Be responsible for developing local customer service offers.

• Coordinate digital project implementations in markets (e.g. Castrol Shop, Business Networks, EDI, Circularity, etc).

• Manage customer communications.

• Support tender/offer preparation for new customers and customer renewals.

• Support any internal/external audits relevant as to ensure safe, reliable and compliant operations.

• Performance tracking of customer management KPIs.

• Manage escalations for complex customer issues.

• Identify and implement continuous improvement initiatives.

• Seek and drive automation opportunities in the area of customer management to improve efficiency and reduce workload.

What You will need to be successful:

• University degree OR equivalent desirable

• Fluency in English and Polish language

• Operational business experience, ideally in B2B and B2C businesses e.g. sales support, customer management / customer service, administration, project management or similar support function

• Desirably, understanding of the Lead to Cash process and systems

• Excellent interpersonal and communication skills for effective internal and external interactions

• Proactive approach and resilience

• Ability and eagerness to work in a dynamic environment

• Openness for learning

• Customer focus and good problem solving skills

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path, including access to LinkedIn Learning, Coursera and GetAbstract

• Life and health insurance, medical care package, Employee Assistance Program with psychological and legal support

• Additional days off

• Equity matching program

• And many other benefits

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to encouraging an inclusive environment in which everyone is respected and treated fairly.

Please read the content of the following Internal Reporting Procedure. Reading it signifies confirmation of familiarity with the content of the document. / Proszę przeczytać poniższą „Procedurę zgłoszeń wewnętrznych”. Przeczytanie jej oznacza potwierdzenie zapoznania się z treścią document. BPESE_Procedura_zgłoszeń_wewnętrznych_2024_PL_EN.pdf

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.