Entity:

Customers & Products

Job Family Group:

Strategic Planning & Business Development Group

Job Description:

We can be flexible on where the role holder is based, within the UK. However, there will be a minimum requirement of 2x days per week in our Milton Keynes office.

Over the course of more than 10 years bp pulse has established itself as the market leader in electric vehicle charging. On our mission to make charging fast and hassle-free, our charging points have been used over 30 million times to enable around 200 million miles of zero tailpipe emission driving. We work with the world’s leading vehicle manufacturers to support their customers, as well as some of the UK’s biggest fleets, leasing companies and local authorities.

About the role

This exciting role reflects the evolution of our business in the dynamic EV charging market. The role holder is accountable for charger and site utilisation, owning the achievement of key performance metrics such as sessions per day, kWh per session, Site Score (customer site experience), and overall commercial optimisation of our rapid and ultra-fast EV on-the-go charging network. They will also manage all host engagement, and instruct on contract renewals, and contract terminations, including those under complex public sector umbrella agreements.

What you will do

• Own and optimise a portfolio of EV chargers/sites from launch through to in-life commercial success.
• Drive performance across the set of KPIs listed further below, benchmarking sites against each other.
• Evaluate performance drivers & act on site-level & charger-level performance data to define & deliver trading interventions that stimulate growth.
• Monitor competitors’ activities to develop actionable insights and actions
• Collaborate cross-functionally to drive site/charger performance by pulling value levers
• Deploy physical propositions and offers developed by the Customer team to the site portfolio, own and manage all publicly available customer-facing information (e.g., photos, reviews, GPS data) to enhance site experience.
• Manage host relationships, including the instruction on contract renewals, terminations, and charger removals for end-of-life contracts.
• Navigate complex partner structures, including public sector entities operating under umbrella contracts, ensuring compliance, alignment, and optimisation across varied contractual frameworks.

What you will need to be successful

• 2+ years in trading, commercial, sales, propositions, or offer management roles.
• Strong data analysis and Excel proficiency and data-led recommendation capabilities.
• Proven experience managing complex relationships, strong communication / stakeholder management skills - public sector experience highly beneficial
• Customer and market understanding of the rapid and ultra-fast EV charging business is desireable.
• Monitoring performance excellence, skilled at finding the root cause of issues and opportunities, can drive insight from data and connect it to customer behaviours.
• Experience improving customer journeys to maximise margin and conversion.
• Experience delivering B2B/B2C propositions.
• Comfortable operating in dynamic, ambiguous environments.
• Proven ability to challenge and influence across all organisational levels.
• Track record of delivering complex, cross-functional projects under tight deadlines.

Why join us?

At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.