Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Job Summary:
The Employee Senior Advisor provides guidance and support to employees and ex-employees related to PC&C policies and processes. The role also involves some PC&C transactions including but not limited to reference requests and e-filing requests. The role will also be responsible for coaching other employee advisor, managing relationships with people and culture colleagues and leading continuous improvement activities.

Operations & Advisory (O&A) is an internal global shared services and technology solutions organization within People & Culture. It is responsible for innovating & delivering PC&C services and solutions for bp globally, from a number of Business & Technology Centres and local delivery teams. O&A is the first point of contact for PC&C related matters; the team are policy, process and digital experts, dedicated to delivering the best employee experience. The purpose of this role is to provide guidance and support to employees and ex-employees related to PC&C policies and processes. The role holder will also perform some PC&C transactions including but not limited to reference requests and e-filing requests. The role will also be responsible for coaching other employee advisor, managing relationships with people and culture colleagues and leading continuous improvement activities.

Responsibilities:

• Thoroughly investigate and manage complex, sensitive and often exceptional queries, complaints and incidents, applying employment law and policy as context and using judgement and empathy to reach resolution
• Support the team by participating in live channel interactions
• Adopt best practice case management through our customer relationship tools
• Support new joiners, movers and leavers by providing enhanced care services
• Coach employee advisor to deliver the best possible experience to colleagues and to encourage development as people professionals
• Collaborate with colleagues in partnering or centres of expertise as examples, to manage queries, complaints and incidents as well as seeking business context, feedback and sharing the great work that we do
• Identify insights and trends to improve our knowledge base, team performance, training and processes. Apply Continuous Improvement to enhance procedures and ways of working locally and globally
• Represent the Employee Advisory team to internal stakeholders within P&C
• Create knowledge resources and maintain internal knowledge base integrity
• Identify and lead continuous improvement initiatives to improve the service we deliver and the experience of our team, (e.g., quality assurance, policy and process release management.)

Essential Experience and Job Requirements:

• Formal education: Degree or equivalent desirable
• HR generalist/practitioner or related/equivalent experience
• 1 year of coaching others and 2-5 years in a shared services environment is preferred.

Technical

• Risk Management – able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk

Behavioural:

• Problem solving skills demonstrated through experience in complex case management
• Numeracy & analytical thinking – able to quickly and effectively analyse data to provide business insights
• Customer focus – Puts the customer at the heart of decision making
• Solution focus – applies judgement and common sense and seeks to identify solutions which will add value Business acumen – ability to manage the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategy Acts with integrity - demonstrating the bp beliefs.
• Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
• Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences.

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Collaboration, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Problem Solving, Project and programme management {+ 5 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.