Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

The Billing Specialist complete standard, sophisticated and customized billing programs that are consistent with marketing and sales offers and customer contractual agreements. This role provides direct customer contact in order to define customer invoice requirements and resolve disputes. The Billing Specialist is to be a resource for billing and invoicing: supporting the invoicing process, customer credit integrity testing, customer portal monitoring, and invoicing and delivery of document scanning.

Key Accountabilities

• Develop a deep understanding of the various types of Lubricants billing processes within various customer channels of trade, unique customer requirements, and other sales and marketing offers
• Resolve billing disputes accurately and within prescribed service level targets
• Ready to work on email, chats and call to address customer queries
• Collaborate with various Lubricants functions such as Sales, Customer Support, Supply Chain, Pricing, Finance and Tax to gather information to ensure transactional accuracy
• Apply Root Cause Investigation methodology for all billing errors to drive continuous improvement
• Participate in Root Cause Investigation team that applies a data driven approach to identify specific problems to drive prevention opportunities
• Work closely with the Accounts Receivable team to ensure that billing defects are resolved in a timely manner that results in prompt collections ability
• Work closely with the Order Fulfillment team to assist in Order to Cash workflow
• Serves as customer advocate by understanding customer requirements and expectations, and acts as liaison between the customer and business representatives including credit, marketing, supply chain, technical support, product management and sales
• Maintain close contact with the customers to assess their requirements and handle the entire customer experience, including but not limited to: customer master information and detailed customer profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, material returns and resolution of customer complaints
• Monitor distributors’ open order report to ensure adherence to BP policies and procedures on timely delivery and order confirmation; review and correct billings and credit processes as necessary
• Spearhead the troubleshooting for incorrect distributor crediting process issues related to platform, advance pricing, address book, payables, warehouse or receivables
• Assist in training distributors on use of financial tools
• Request and follow up on confirmation of delivery documentation when requested by distributors

Key Challenges

Highlight the critical challenges faced in delivering the role in the context of the accountabilities highlighted in section 3 above.

• Complete work within prescribed service level agreement timelines and accurately book end to end cost to serve utilization in a CRM system
• Understanding of unique billing requests from a system, processing and cross functional perspective
• Understanding of order to cash end to end processes that enables appropriate financial decisions that impact BP or Customers

Essential Education and Experience

• High School Diploma or equivalent experience or GED
• Minimum of 3 years of Billing Support or Back Office Customer Service experience in order to cash processes such as master data, contract pricing, billing, tax, accounts receivable, etc.
• 2 years’ experience using service center tools; CRM, SAP or JDE.
• Proficient PC skills (Microsoft Outlook & Excel, IRAS/Crosslink) including strong keyboarding skills
• Customer Service oriented – outstanding communication and people skills; energetic and enthusiastic; takes initiative to effectively anticipate the needs, handle the issues and resolve the problems of internal and external customers and clients; views complaints as opportunities; acts as a customer advocate establishing relationships and long-term mutual benefit
• Performance oriented – proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, manage time and balance multiple priorities
• Team oriented – actively promote a collaborative/positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its collaborators

Key Competencies

• Process and quality improvement driven

• Confirmed capability with data management and control principles

• Excellent communication skills-both verbal and written

• Strong time-management and task prioritization skills

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook

• Diligent with proven track record for accuracy

Desirable Criteria

• Bachelor’s degree or equivalent experience in Business or Related field
• Understanding of all internal Order to Cash business process and programs that support the Sales process
• Ability to handle multiple priorities and take direction from many sources; flexibility and adaptability to change

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.